Ericia Panther
LAKELAND
Summary
Adaptable leader known for exceptional communication and collaboration skills. Experienced in driving community engagement initiatives and fostering positive customer relations, ready to leverage expertise to enhance customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Manager
Panther Arts
Lakeland, FL
03.2023 - 12.2025
- Oversaw daily operations, ensuring alignment with organizational goals and artistic vision.
- Developed and implemented process improvements to enhance team efficiency and project delivery.
- Managed project timelines, allocating resources effectively to meet deadlines while maintaining quality standards.
- Collaborated with cross-functional teams to drive innovative programming and community engagement initiatives.
- Analyzed performance metrics, identifying areas for growth and implementing strategies for improvement.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled money transactions and different point of sale technology.
Promotional Gaming Expert
Ubisoft Entertainment
08.2020 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Ride Attendant
Walt Disney World Resort
Orlando, FL
02.2017 - 09.2017
- Ensured guest safety by monitoring ride operations and enforcing safety protocols.
- Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
- Trained new team members on operational procedures and best practices for ride attendance.
- Conducted routine inspections of rides to maintain compliance with safety standards and operational guidelines.
- Collaborated with team members to streamline ride loading processes, enhancing overall guest experience.
- Assisted in resolving guest concerns, demonstrating problem-solving skills and maintaining satisfaction levels.
- Implemented feedback systems to identify improvement areas in ride operations and guest interactions.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Demonstrated flexibility by working various shifts including weekends, holidays, day shifts, or evening shifts as required by management.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Upheld high standards of cleanliness throughout the park, keeping walkways clear of debris and hazards for guest safety.
- Exceeded guest expectations by providing timely, accurate information regarding ride wait times and park attractions.
- Managed daily ride operations, including queue management and rider height verification for safety compliance.
- Conducted regular safety checks on all rides, maintaining strict adherence to company policies and industry standards.
- Enhanced customer satisfaction by ensuring the safety and proper functioning of all ride equipment.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ04-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
Timeline
Manager
Panther Arts
03.2023 - 12.2025
Promotional Gaming Expert
Ubisoft Entertainment
08.2020 - 12.2023
Ride Attendant
Walt Disney World Resort
02.2017 - 09.2017
Bachelor of Science - Business Management
University of Phoenix