Summary
Work History
Education
Skills
References
Timeline
Generic

Eric J. Jones

Owings Mills,MD

Summary

Loyal professional with extensive background in customer-facing roles. Hardworking employee with customer service, multitasking, and time management abilities. Seeking entry-level opportunities in the US Postal System to enhance abilities while supporting organizational goals.

Work History

Pet Care Specialist

PetSmart
Owings Mills, MD
2013 - Current
  • Interacted with customers in a friendly manner to provide them with accurate information regarding pet care services offered by the facility.
  • Handled customer complaints professionally in order to resolve issues quickly and efficiently.
  • Managed inventory levels of supplies such as food items, bedding materials, toys, and treats, ensuring adequate stock is always maintained.
  • Provided pet owners with detailed instructions and guidelines on how to properly care for their pets.
  • Monitored pets for signs of distress, injury and illness and coordinated caring responses.

Sales Associate/Department Manager, Aquatics

Aquarium Depot
Randallstown, MD
1997 - 2013
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Ensured compliance with all safety regulations in the workplace.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored pets for signs of distress, injury and illness and coordinated caring responses.

Salesperson

Aquarium Center
Randallstown, MD
1996 - 1997
  • Assisted customers in selecting appropriate products or services for their needs.
  • Advised customers on the latest product features and benefits.
  • Maintained accurate inventory records through manual systems and and or computerized databases.
  • Received and processed incoming shipments of merchandise.
  • Monitored the health of all animals in care and reported any changes to management team.
  • Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.

Infantryman

United States Army
1994 - 1995
  • Participated in tactical planning sessions to determine mission objectives.

Education

High School Diploma -

Randallstown High School
Randallstown, MD
06-1993

Skills

  • Decision-Making
  • Inventory Management
  • Effective Communication
  • Work Prioritization
  • Animal Observations
  • Supply Maintenance
  • Animal Behavior Education
  • Customer Communication
  • Problem-Solving
  • Time management abilities

References

References available upon request.

Timeline

Pet Care Specialist

PetSmart
2013 - Current

Sales Associate/Department Manager, Aquatics

Aquarium Depot
1997 - 2013

Salesperson

Aquarium Center
1996 - 1997

Infantryman

United States Army
1994 - 1995

High School Diploma -

Randallstown High School

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Eric J. Jones