Erick Arellano
Houston
Summary
- Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
- Experienced with crowd management and guest assistance in various event settings. Utilizes strong communication and organizational skills to ensure seamless operations. Track record of delivering exceptional customer service and maintaining safe, welcoming environment.
- Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Shopper
Sams Club Distribution
Houston, TX
06.2025 - Current
- Managed inventory levels to ensure product availability for members.
- Conducted thorough product selections based on customer preferences and needs.
- Collaborated with team members to enhance shopping experience and service delivery.
- Developed personalized shopping plans to align with member budgets and preferences.
- Assisted members with online and curbside pickup orders, ensuring accuracy and timely fulfillment.
- Worked in a fast-paced environment while meeting productivity and customer service goals.
Sales Associate
Mister Car Wash
Houston, TX
07.2023 - 12.2024
- Developed and maintained strong working relationships with professionals within assigned territory to promote services and foster loyalty.
- Greeted customers and offered assistance with selecting services, finding accessories, and completing purchases.
- Engaged with customers to build rapport and support business growth by promoting memberships and additional services.
- Generated advertising brochures for vendor use, contributing to promotional efforts and customer engagement.
- Operated tunnel in a safely manner
Usher/Ticket Taker
America Cinemas
Houston, TX
06.2022 - 03.2023
- Provided friendly and courteous customer service to all guests to enhance satisfaction and create a welcoming environment.
- Monitored guests for compliance with safety and security protocols, addressing potential issues promptly with security staff.
- Managed multiple tasks during shifts, including selling admission tickets, processing payments, and facilitating smooth operations.
- Assisted patrons with seating by providing directions, lighting paths, and addressing accessibility needs.
- Maintained clean and organized theater spaces to ensure a pleasant experience for guests.
- Handled crowd control to prevent overcrowding and ensure a safe environment.
- Reviewed tickets for authenticity and ensured accurate entry for events.
- Performed data-related tasks on MS Excel to assist the manager
- Maintained updated knowledge of event information to provide guests with accurate details.
- Reported maintenance or equipment issues to management for timely resolution.
Education
Associate's degree - Criminal Justice
Houston Community College
Houston, TX06-2026
High school diploma - undefined
Hastings High School
Houston, TX05-2021
Skills
- Communications (4 years)
- Cleaning Experience (4 years)
- Organizational Skills (4 years)
- Computer skills (4 years)
- Customer service (4 years)
- Microsoft Excel (1 year)
- Time Management (4 years)
- Heavy lifting (4 years)
- Attention to detail (1 year)
Certification
High school Diploma
Timeline
Personal Shopper
Sams Club Distribution
06.2025 - Current
Sales Associate
Mister Car Wash
07.2023 - 12.2024
Usher/Ticket Taker
America Cinemas
06.2022 - 03.2023
High school diploma - undefined
Hastings High School
Associate's degree - Criminal Justice
Houston Community College