Erick Avila
Marsden South
Katy
2
Languages
1
Certification
14
years of professional experience
Results-oriented professional with extensive experience in operations management and staff development. Known for implementing effective strategies that improve service delivery and increase customer retention while maintaining budgetary compliance and enhancing team performance.
Work History
Operations Manager
6 Years 7 Months- Supervised daily operations, focusing on strict adherence to safety protocols and continuous improvement of efficiency standards.
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Facilitated mentorship programs to cultivate employee skills and promote ongoing professional growth.
- Mentored staff, fostering skill development and promoting a culture of continuous improvement.
- Led initiatives to enhance customer satisfaction by improving service delivery processes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Regional Operations Manager
1 Year 11 Months- Led cross-functional teams to implement strategic initiatives improving efficiency and customer satisfaction.
- Streamlined operational processes to enhance service delivery across multiple regions.
- Analyzed performance metrics, identifying areas for improvement and implementing corrective actions.
- Developed training programs for staff, fostering skill enhancement and operational excellence.
- Coordinated with vendors to optimize supply chain logistics, ensuring timely service execution.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Increased operational efficiency, implementing cutting-edge technology solutions across regional offices.
Area Manager
1 Year 11 Months- Led operational teams to optimize service delivery and enhance client satisfaction.
- Developed and implemented training programs to improve staff performance and retention.
- Streamlined processes to increase efficiency in site management and resource allocation.
- Coordinated communication between departments to ensure alignment with company objectives.
- Mentored junior managers, fostering professional growth and enhancing team dynamics.
- Negotiated contracts with vendors, ensuring competitive pricing and quality service delivery.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Safety Inspector
2 Years 11 Months- Conducted thorough inspections to identify safety hazards and ensure compliance with regulatory standards.
- Analyzed incident reports to identify trends and recommend preventive measures for workplace accidents.
- Developed and implemented safety training programs for staff to enhance awareness and adherence to protocols.
- Collaborated with cross-functional teams to promote a culture of safety across all operational areas.
- Evaluated and improved existing safety policies, resulting in enhanced risk management strategies.
- Led safety audits and inspections, ensuring adherence to OSHA regulations and industry standards.
- Promoted a culture of safety awareness through ongoing communication and educational initiatives.
- Streamlined record-keeping processes for incident reporting, improving data accuracy and retrieval times.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
School Janitor
10 Months- Maintained cleanliness and sanitation of school facilities to ensure a safe learning environment.
- Operated cleaning equipment and tools effectively, adhering to safety protocols.
- Collaborated with staff to address maintenance issues promptly, enhancing overall facility functionality.
- Assisted in the setup and breakdown of school events, ensuring facilities were prepared for use.
- Trained new janitorial staff on best practices for cleaning procedures and equipment usage.
- Developed efficient cleaning schedules to optimize workflow and maintain high standards of cleanliness.
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
Education
High School Diploma
Skills
Operations management
Planning and implementation
KPI tracking
Cost control
Customer relations
Strategic planning
Business development
Team leadership
Performance metrics
Employee motivation
Decision-making
Problem-solving
Inventory management
Certification
- Certified Better processing food , Goya Foods - 3 monts
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Marsden South
01.2020 - CurrentRead More
Regional Operations Manager
Kellermeyer Bergensons Services LLC
01.2018 - 12.2019Read More
Area Manager
Paramount Building Services
02.2016 - 01.2018Read More
Safety Inspector
*Goya Foods
02.2013 - 01.2016Read More
School Janitor
Katy Independent School District
03.2012 - 01.2013Read More
Morelia Tech
High School Diploma
Read More