Erick Carrera
Houston,TX
Summary
Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Possess solid understanding of customer needs and conflict resolution, complemented by strong problem-solving abilities. Goal is to foster positive customer relationships and make valuable contributions to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Merchandising Execution Associate
Home Depot
06.2024 - Current
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Trained new team members on merchandising best practices, improving overall team performance and efficiency.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Implemented markdown strategies effectively to make room for new inventory while maximizing profitability on end-of-season items.
Delivery Driver
DoorDash
05.2021 - 03.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Tank Cleaner
Express Container Services
11.2022 - 07.2023
- Upheld exceptional cleanliness standards throughout all areas of responsibility while consistently meeting or exceeding project timelines.
- Operated high-pressure wand and water hose to wash transportation equipment exterior.
- Maintained incident-free work zones wearing personal protective equipment adhering to fall protection program and confined spaces guidelines.
- Disassembled inspected tank appurtenances cleaning interior equipment.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Pool Technician
Advantage Pools
05.2022 - 11.2022
- Enhanced customer satisfaction by providing detailed maintenance guidance and support.
- Educated customers in proper pool operation and maintenance.
- Demonstrated attention to detail when completing repairs or installations, ensuring long-lasting results for clients.
- Maintained clean, safe and appropriately stocked company vehicle.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
Guest Service Representative
Extended Stay America
11.2021 - 05.2022
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Assistant Manager
Circle K
04.2020 - 11.2021
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Insulation Technician
Flexin Manufacturing
05.2019 - 02.2020
- Consistently adhered to deadlines by effectively managing time and prioritizing tasks during insulation projects.
- Ensured safety compliance by utilizing appropriate personal protective equipment during insulation projects.
- Supported fellow workers when needed with tasks such as clean-up or transportation duties leading to increased team productivity.
- Increased project completion speed by efficiently coordinating tasks with team members and other construction professionals.
- Cut, formed and arranged insulation to promote efficiency of materials for each project.
Cashier and Sales Associate
Family Dollar
08.2018 - 05.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Renovation Technician
Precisión Home Renovations
04.2018 - 08.2018
- Adapted quickly to changing client preferences during renovation projects, demonstrating flexibility and commitment to meet their needs.
- Maintained strong relationships with suppliers to ensure timely delivery of materials and cost-effective purchasing decisions.
- Coordinated waste disposal efficiently according to environmental regulations.
- Utilized strong attention to detail in performing tasks such as drywall installation, painting, flooring, and tile work ensuring polished final products for clients.
- Improved client satisfaction by providing high-quality renovation services and maintaining open communication throughout the project.
- Established a reputation for punctuality and reliability by consistently meeting project deadlines while maintaining high-quality workmanship standards.
Walmart Cap 2 Associate
Walmart
11.2017 - 04.2018
- Participated in store reset projects to optimize product placement according to merchandising plans and promotional objectives.
- Streamlined workflow by regularly utilizing pallet jacks, hand trucks, forklifts, or ladder carts when moving heavy merchandise throughout the store area or backroom during restocking processes.
- Improved inventory accuracy by diligently tracking and reporting stock levels, identifying discrepancies, and promptly addressing issues.
- Enhanced store appearance by maintaining well-organized shelving units and ensuring products were accurately priced and labeled.
- Collaborated with team members to complete stocking tasks efficiently, achieving store goals for merchandise availability.
Education
No Degree - Engineering
Milby High School
Houston, TX 05.2001 - 05.2018
High school or equivalent - Computer science
Milby High School
Houston, TXSkills
Customer Support Expertise
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Merchandising Execution Associate
Home Depot
06.2024 - Current
Tank Cleaner
Express Container Services
11.2022 - 07.2023
Pool Technician
Advantage Pools
05.2022 - 11.2022
Guest Service Representative
Extended Stay America
11.2021 - 05.2022
Delivery Driver
DoorDash
05.2021 - 03.2024
Assistant Manager
Circle K
04.2020 - 11.2021
Insulation Technician
Flexin Manufacturing
05.2019 - 02.2020
Cashier and Sales Associate
Family Dollar
08.2018 - 05.2019
Renovation Technician
Precisión Home Renovations
04.2018 - 08.2018
Walmart Cap 2 Associate
Walmart
11.2017 - 04.2018
No Degree - Engineering
Milby High School
05.2001 - 05.2018
High school or equivalent - Computer science
Milby High School
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