Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Cruz Martinez

Charlotte,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Workflow Manager

Discount Tire
04.2024 - Current
  • Reduced delays in project delivery by proactively identifying potential challenges and implementing solutions.
  • Managing a team ensuring timely delivery without compromising quality or safety
  • Established clear expectations and goals for team members, fostering accountability and enhancing performance outcomes.
  • Trained new employees on workflow management best practices, ensuring smooth integration into the team and quick adaptability to their roles.

5s Assistant Manager

Discount Tire
01.2021 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Tire Technician

Discount Tire
07.2019 - 01.2021
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.

Cashier/Bagger

Harris Teeter
03.2019 - 06.2020
  • Take excellent care of customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience
  • Following correct bagging procedures, providing carryout and parcel pickup service, loading merchandise into customer vehicles, and returning shopping carts into the store.

Education

High School Diploma -

Rocky River High School
Mint Hill, NC
06.2019

Skills

  • Teamwork and Collaboration
  • Problem Resolution
  • Decision-Making
  • Training and Development
  • Customer Service
  • Managing Operations and Efficiency
  • Goal Setting
  • Time Management
  • Attention to Detail

Languages

Spanish
Native or Bilingual

Timeline

Workflow Manager

Discount Tire
04.2024 - Current

5s Assistant Manager

Discount Tire
01.2021 - 04.2024

Tire Technician

Discount Tire
07.2019 - 01.2021

Cashier/Bagger

Harris Teeter
03.2019 - 06.2020

High School Diploma -

Rocky River High School

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Erick Cruz Martinez