Erick Escobar
Chicago,IL
Summary
Dependable professional with strong background installing, maintaining, and repairing various systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and exceptional customer service.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Systems Service Technician
International Business Machines, IBM
Chicago, Illinois
09.2019 - Current
- Service IBM client hardware during scheduled field visits.
- Diagnose system faults using IBM service manuals and test tools.
- Repair workstation components following IBM or Client procedures.
- Schedule on-site visits with end user.
- Maintain accurate time card, mileage and parts return records.
Retail Assistant Manager
TCC (T-mobile)
Chicago, IL
10.2014 - 09.2019
- Supervised T-Mobile retail floor operations and daily sales support.
- Coached sales associates on wireless plans, devices, and customer service.
- Maintained monthly product inventory records.
- Resolved customer concerns with account updates and device troubleshooting.
- Over the phone sales and follow up appointments.
Education
Computer Repair
Micro Train
Lombard , IL 05.2019 - 09.2019
Hubbard High School
Chicago, ILSkills
- Computer Hardware diagnostics
- Read and interpret hardware service manuals
- Knowledge on various client hardware maintenance and repair
- On-site and remote Workstation troubleshooting
- Customer Service and Sales
- Multitasking and organization
- Phone skills
Languages
Spanish
Native/ Bilingual
Certification
- Lenovo laptop/ desktop repair certified
- Apple repair certified
- Lexmark Printer Maintenance and Repair certified
Timeline
Systems Service Technician
International Business Machines, IBM
09.2019 - Current
Computer Repair
Micro Train
05.2019 - 09.2019
Retail Assistant Manager
TCC (T-mobile)
10.2014 - 09.2019
Hubbard High School