Tayler Bourland
Hemet,CA
Summary
Electronic Gaming Machine (EGM) Technician and Computer Systems Specialist with experience supporting high-reliability technical environments including casino gaming systems, mechanical equipment, and networked devices. Strong troubleshooting background in hardware repair, diagnostics, preventative maintenance, and operational support. Known for solving complex technical issues quickly, maintaining regulatory compliance, and supporting guest-facing technical environments. Technically adaptable professional with working knowledge of AI-assisted workflows, automation tools, and modern computing systems used to improve efficiency, documentation, and diagnostics.
Overview
16
16
years of professional experience
19
19
Certifications
Work History
Lead Project EGM Technician 2
SOBOBA CASINO RESORT
03.2024 - Current
- Diagnose and repair electronic gaming machine malfunctions ensuring optimal uptime.
- Perform preventative maintenance, system testing, and regulatory software updates.
- Support casino floor operations by troubleshooting hardware and machine performance issues.
- Maintain technical service documentation and machine performance reporting.
- Established best practices for coding standards, documentation, and version control systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Optimized software performance through regular maintenance activities such as patch installations and system upgrades.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
Operations Manager / Client Consultant
EXECUTIVE YACHT GROUP
01.2020 - 01.2023
- Managed technical marine operations including logistics, personnel coordination, and project delivery.
- Consulted with clients on service needs and operational planning.
- Improved operational efficiency through streamlined processes and communication.
- Electronic & Sonar installation contracts with Scripps Institute Of Oceanography.
- Underwater Inspection contracts with the United States Coast Guard, & City of San Diego.
Operations Manager / Client Consultant
BOURLAND DIVING SERVICES
01.2015 - 01.2019
- Directed underwater technical operations and equipment maintenance.
- Implemented strict safety and operational compliance procedures.
- Collaborated with teams to execute complex salvage operations effectively.
- Developed and implemented efficient dive plans to optimize mission outcomes.
- Trained junior divers on safety procedures and operational techniques.
- Coordinated logistics for dive missions, including equipment transport and setup procedures.
- Conducted detailed underwater inspections for structural integrity and potential hazards.
- Supervised and trained other divers in performance of essential functions and duties of position.
- Repaired Pier structures in high-risk underwater setting.
- Assessed environmental impacts on marine construction projects through diligent site evaluations and reporting findings to stakeholders.
Operations Manager / Client Consultant
AQUA FORCE DIVING SERVICES
01.2010 - 01.2015
- Managed equipment resources and project timelines across multiple underwater service operations.
- Performed mechanical troubleshooting and preventative equipment maintenance.
- Delivered commercial and government underwater maintenance services.
- Operated diving equipment and tools to perform repairs on submerged structures.
- Conducted underwater inspections to assess structural integrity and identify maintenance needs.
- Analyzed environmental conditions to ensure safe diving practices were maintained.
- Coordinated with project managers to align diving activities with overall project timelines and goals.
- Provided valuable training to new divers by sharing experience, expertise, and best practices in diving operations.
- Inspected underwater pipelines, pilings, buoy systems and plant intakes with CCTV, digital photography and testing equipment.
Education
Digital Design Coursework -
Art Institute of California
San DiegoBusiness Marketing Coursework - undefined
Mira Costa College
EncinitasSkills
- Electronic Gaming Machine (EGM) Diagnostics
- Hardware Installation & Repair
- Software Installation & Configuration
- Network Troubleshooting
- Preventative Maintenance
- Technical Problem Solving
- Operations Coordination
- Customer Technical Support
- Safety & Regulatory Compliance
- Technical Documentation
- Computer Hardware Diagnostics
- Electronic Gaming Systems
- Network Connectivity Troubleshooting
- Kiosk Maintenance
- Mechanical System Maintenance
- Preventative Equipment Maintenance
- Technical Service Reporting
- ChatGPT
- Claude
- Claude Sonnet
- Gemini
- Microsoft Copilot
- MidJourney
- Lovable
- Cloud Computing Concepts
- Natural Language Processing Concepts
- AI Speech Recognition Concepts
- Generative AI & Agent Systems
- Computer Vision Concepts
- Machine Learning Concepts
- AI Information Extraction Concepts
- AI Workflow Automation
- Prompt Engineering
- AI Assisted Technical Research
- Automation Workflow Design
- AI System Integration Concepts
Certification
- Electronic Gaming Machine Certification
- Kiosk Maintenance Certification
- CPR & First Aid Certified
- Forklift Certified
- AI Tools Training (ChatGPT, Claude, Gemini, MidJourney, Lovable)
- AI Mastermind Training
- Live Artificial Intelligence Systems Training
Languages
English
Native or Bilingual
Timeline
Lead Project EGM Technician 2
SOBOBA CASINO RESORT
03.2024 - Current
Operations Manager / Client Consultant
EXECUTIVE YACHT GROUP
01.2020 - 01.2023
Operations Manager / Client Consultant
BOURLAND DIVING SERVICES
01.2015 - 01.2019
Operations Manager / Client Consultant
AQUA FORCE DIVING SERVICES
01.2010 - 01.2015
Business Marketing Coursework - undefined
Mira Costa College
Digital Design Coursework -
Art Institute of California