Tony Watson
Soboba Casino Resort
Hemet,CA
9
years of professional experience
Experienced Slot Technician III specializing in troubleshooting electronic gaming machines, replacing hardware and CPUs, and configuring software. Conducts technical investigations, analyzes game history, identifies root causes, and prepares detailed reports. Mentors junior technicians and collaborates with leadership to resolve complex issues, ensuring gaming equipment integrity and operational reliability.
Work History
Slot Technician III
1 Year 2 Months- Perform advanced troubleshooting, diagnostics, repair, and preventive maintenance on electronic gaming machines (EGMs), including gaming hardware, CPU components, video systems, peripherals, and communication interfaces.
- Independently diagnose complex and intermittent machine malfunctions, identify root causes, and implement corrective actions to restore equipment to operational service.
- Analyze machine error logs, event histories, game behavior, and diagnostic data to identify technical faults and investigate gaming machine irregularities.
- Execute approved technical procedures, including RAM clears, configuration verification, software and hardware troubleshooting, and post-repair operational testing.
- Mentor and provide technical guidance to Slot Technician II employees, sharing troubleshooting techniques and supporting their development of technical skills.
- Collaborate with slot technical leadership and casino operations to communicate equipment issues, report significant findings, and support timely resolution of technical incidents.
Slot Technician II
3 Years 2 Months- Troubleshoot and repair electrical and mechanical components of slot machines to minimize downtime and maximize performance
- Performed routine maintenance on slot machines to ensure optimal functionality and promptly addressed technical issues
- Maintained detailed records of repairs and maintenance tasks for effective documentation and tracking
- Maintain detailed records of all repairs and maintenance tasks performed on slot machines for documentation and tracking purposes
- Provided exceptional customer service by promptly resolving guest inquiries and concerns regarding slot machine operations
- Provided exceptional customer service by promptly addressing guest inquiries and concerns related to slot machine operations
Network Administrator
3 Years 10 Months- Deployed antivirus and security solutions across system network to enhance overall security posture.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Maintained network hardware and software while monitoring network performance to ensure continuous availability for end users.
- Deployed antivirus and security solutions throughout entire system network.
- Resolved customer issues with a focus on satisfaction, achieving resolution within 10 minutes of call.
Education
High School Diploma
Skills
Knowledge of Electronic Gaming Machines
Technical Issues Analysis
Attention to Detail
Advanced EGM Troubleshooting
Analysis and critical thinking
Gaming regulations
Effective Communication
Customer support
Delegation
Technical Mentorship
Quick Decision Making
Timeline
Slot Technician III
Soboba Casino Resort
08.2025 - CurrentRead More
Slot Technician II
Soboba Casino Resort
06.2022 - 08.2025Read More
Network Administrator
United States Marine Corps
06.2017 - 04.2021Read More
Maurice J. Mcdonough High School
High School Diploma
Read More
Personal Information
Title: Slot Technician III