Gene Gomez
Banning,CA
Summary
As the majority of my work experience over the past 10 years has been in Gaming, I strive to keep the gaming experiences and revenue elevated by expertly conducting slot machine repairs and maintenance, blending gaming machine troubleshooting with exceptional guest service. My proactive maintenance strategies and ability to impart knowledge to junior technicians underscored my commitment to operational excellence and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Slot Technician III
Casino Morongo Resort and Spa
07.2022 - Current
- Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Developed strong relationships with casino guests through clear communication and active listening.
- Assisted in the training and development of Slot Tech I and II Technicians, by sharing expertise and best practices in slot machine maintenance and repair.
- Improved slot machine performance by conducting regular maintenance.
- Ensured regulatory compliance by following compliance guidelines for gaming machine operation, testing, and reporting procedures.
- Set up and tested gaming machines and conduct operational and functional tests.
- Collaborated with vendors to obtain necessary parts and equipment for repairs.
- Provided technical support during special events or promotions that involved gaming machines.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Explained game instructions and rules to customers.
Compliance Officer
Agua Caliente Casino
11.2016 - 05.2021
- Managed relationships with regulators, maintaining communication to ensure transparent operations.
- Assisted with internal audits to confirm compliance within gaming regulations.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Oversee delivery of gaming software, verify software and safely transport software to slot technicians when necessary.
Slot Technician
Agua Caliente Casino
06.2014 - 11.2016
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
Education
High School Diploma - General Studies
Beaumont High School
Beaumont, CA06.2010
Skills
- Quick learner
- Guest service
- Gaming Machine Maintenance
- Diagnostic Skills
- Technical Repair
- Slot machine knowledge
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Reliability
- Decision-Making
- Flexible Schedule
- Multitasking
Timeline
Slot Technician III
Casino Morongo Resort and Spa
07.2022 - Current
Compliance Officer
Agua Caliente Casino
11.2016 - 05.2021
Slot Technician
Agua Caliente Casino
06.2014 - 11.2016
High School Diploma - General Studies
Beaumont High School
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