Scott Fortier
East Providence,RI
Summary
Skilled Slot Technician offering strong troubleshooting and problem-solving skills to maintain optimal operations. Helpful to employees and guests to promote positive image and exceptional experience. Excellent communication skills with peers, managers, customers, and in written documentation.
Overview
13
13
years of professional experience
Work History
Slot Technician III
IGT
Lincoln, RI
04.2012 - Current
- Trained new technicians in repair and maintenance of various slot machines
- Aiding in repairs and conflict resolution with guests
- Preformed slot machine installs, moves and deinstalls
- Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
- Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
- Reprogrammed slot machine software as needed using specialized tools and programming languages.
- Maintained records of all work performed on slot machines according to departmental standards.
- Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
Education
Some College (No Degree) - Computer Tech Program / Network Installer
MTTI
Seekonk, MASkills
- Software Setup
- Machine Maintenance
- Team Collaboration
- Work Scheduling
- Equipment Troubleshooting
- Customer Service
- Problem-solving aptitude
Timeline
Slot Technician III
IGT
04.2012 - Current
Some College (No Degree) - Computer Tech Program / Network Installer
MTTI
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