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Highly qualified gaming professional with over 30 years of Slot Machine Management and Technical knowledge and Slot Operations experience. Visible achievements developing high caliber, peak performing departments through supervisory, communication and team management skills. Hands on, open door professional giving detail-oriented directives with the constant ability to act quickly in resolving complex and diversified situations. As a team leader I have my vision, leadership, plan and a program like wise policies to improve within the department, using a combination of customer service, department organization, and statistical review, will be able to pro-actively identify and resolve problems in revenue generation. These efforts will inherently increase “credit wager” which naturally will increase revenue Specialties: Developing internal controls Creating department procedures Developing lesson plans for training Department budgeting Controls for stock and ordering Marketing and customer services Experienced electronic technician On-line accounting / tracking systems Cash drop operations Table related equipment Slot training for Surveillance & Security Vendor negotiations Knowledge of progressive systems Working with regulatory agencies Working in self-regulatory operations

Dynamic professional with extensive experience at Seminole Casino Hollywood, excelling in slot machine maintenance and customer satisfaction. Proven leadership skills in training staff and resolving disputes, ensuring high-quality service. Adept at machine operation and decision-making, consistently enhancing guest experiences and operational efficiency.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic Slot Supervisor at Twin Arrows Navajo Casino Resort with expertise in regulatory compliance and customer service. Proven track record in enhancing guest satisfaction and training staff to excel in gaming operations. Skilled in incident investigation and technical troubleshooting, ensuring a secure and enjoyable gaming environment.

Curtis Friday

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Lead Slot Technician

Slot Technician

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Associate in Electronics Engineering Technology - Electrical Engineering

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Lead Slot Technician

Slot Technician

Associate in Electronics Engineering Technology - Electrical Engineering

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