Brandon Bitar
Cooper City
Summary
Dynamic professional with extensive experience at Seminole Casino Hollywood, excelling in slot machine maintenance and customer satisfaction. Proven leadership skills in training staff and resolving disputes, ensuring high-quality service. Adept at machine operation and decision-making, consistently enhancing guest experiences and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Slot Attendant/Supervisor
Seminole Casino Hollywood
Hollywood
07.2013 - Current
- Responsible for providing additional services to the guests including, but not limited to payouts, answering questions, and handling minor disputes.
- Also required to perform basic maintenance on slot machines and responsible for the cleanliness and appearance of the area.
- Responsible for daily operations of slots including training and mentoring of casino staff.
- Provide assistance and expertise when dealing with disputes and customer concerns.
- Guides and directs staff to maintain high quality of work with minimal errors.
Server/Trainer
Seminole Hard Rock Hotel and Casino
Hollywood
07.2009 - 07.2013
- Assisted guests with making menu choices in an informative and helpful fashion.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and alcoholic beverages to guests.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Correctly calculated charges, issued bills and collected payments.
- Checked in deliveries and signed off on products received.
Blood Center Recruiter
Community Blood Centers
Hollywood
08.2007 - 06.2009
- Assisted with running and managing blood drives in assigned territory.
- Assisted in relationship between blood drive chairpersons and blood center personnel.
- Maintained monthly projection accuracy as set forth by management.
- Provided a high level of customer service.
Assistant Manager
Dunkin Donuts
Pembroke Pines
04.2005 - 08.2007
- Managed team of 12 employees ensuring that they provided exceptional customer service.
- Responsible for the hiring and training of new employees, day to day operations which included opening the store, ordering of supplies, cash outs for the day and handling any customer concerns and complaints.
Education
High School Diploma - Business Law
Everglades High School
Miramar, FL01.2006
Hospitality Management - Business Management, Food and Beverage Operations Management
Broward College
Hollywood, FLSkills
- Slot machine maintenance
- Customer payouts
- Leadership skills
- Slot machine operation
- Repairing machines
- Decision-making capacity
- Customer satisfaction
- Machine operation
Certification
- Certified Trainer Certificate
- Super Minds Supervisor Certification
Accomplishments
• Awarded 'Outstanding Employee' in March 2012 for providing exceptional customer service.
• Certificate of Excellence from Slot Department.
• Received 'Rock Star' award for Employee of the month in August of 2019.
• Received ' Rock Star' award for Employee of the month in May 2025
• Certificate of Excellence from Slot Department.
• Received 'Rock Star' award for Employee of the month in August of 2019.
• Received ' Rock Star' award for Employee of the month in May 2025
Hobbies and Interests
- Coach and play softball for co-ed league.
- Volunteering to coach sons Baseball Team.
Timeline
Slot Attendant/Supervisor
Seminole Casino Hollywood
07.2013 - Current
Server/Trainer
Seminole Hard Rock Hotel and Casino
07.2009 - 07.2013
Blood Center Recruiter
Community Blood Centers
08.2007 - 06.2009
Assistant Manager
Dunkin Donuts
04.2005 - 08.2007
High School Diploma - Business Law
Everglades High School
Hospitality Management - Business Management, Food and Beverage Operations Management
Broward College