ERICK GAMA
SEDONA,AZ
Summary
Dedicated and experienced server with nearly 6 years in the restaurant industry, specializing in delivering authentic Brazilian hospitality. Passionate about creating a welcoming and enjoyable atmosphere for guests and coworkers alike. Thrives in fast-paced environments, maintaining composure and efficiency under pressure. Proficient with POS systems and holds an active Food Handler Certificate.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SERVER/ BARISTA/ SHIFT LEAD
ChocolaTree Organic Eatery
Sedona, USA
10.2023 - Current
- Greeting guests and providing menus.
- Providing excellent customer service to ensure satisfaction, interacting with customers, and answering questions.
- Assisting in training new servers.
- Serving food and cleaning tables.
- Kitchen Support: Assisting with kitchen tasks as needed, including food preparation and line support.
- Serving drinks and interacting with customers.
- Overseeing team performance, ensuring team well-being.
- Opening and closing the register, using POS systems (Toast), and managing inventory (restocking).
- Maintaining a clean workstation, supporting the waitstaff and register.
SERVER/MANAGER
Hamburgao Kearny
Kearny, USA
04.2018 - 09.2022
- Provided excellent customer service by taking phone orders, serving customers, and operating POS systems.
- Managed daily operations, including opening and closing the cash register, managing inventory, and ensuring a clean and organized workspace.
- Served customers in a fast-paced restaurant environment, taking orders, processing payments, and resolving customer inquiries. Prepared and served a variety of food and beverage items.
- Successfully managed all aspects of front-of-house and back-of-house operations in a busy restaurant setting. Provided exceptional customer service while efficiently handling multiple tasks.
- Led and motivated a team of service staff, ensuring high standards of service and customer satisfaction.
- Delivery Driver: Deliver orders on time and in excellent condition to ensure customer satisfaction.
Education
HIGH SCHOOL -
SESI
Sumaré, Brazil12.2017
Skills
- Portuguese
- English
- Spanish
- Communication
- Customer Service
- Multitasking
- Adaptability
- Teamwork
Personal Information
- Date of Birth: 02/26/99
- Nationality: Brazilian
Certification
- AZ Food Handlers Certificate
Timeline
SERVER/ BARISTA/ SHIFT LEAD
ChocolaTree Organic Eatery
10.2023 - Current
SERVER/MANAGER
Hamburgao Kearny
04.2018 - 09.2022
HIGH SCHOOL -
SESI
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