Erick Garcia
Everts Air Cargo
Fairbanks,Alaska
8
years of professional experience
Diligent Lead and load planner bringing 5 years of cargo expertise to add value to dedicated team. Strong Excel proficiency with aptitude for accurate and timely document completion. In-depth knowledge of aircraft capacity requirements and proper loading methods. Great customer service and relations with new and repeat customers
Work History
Lead/Loadmaster
5 Years- Started as cargo agent, demonstrating capability in physical labor and progression to lead roles at Everts. I have loaded planes in belly pods and the top deck by hand. Utilized forklift for offloading and loading freight, locating items in warehouse and on ramp. I'm able to cut large items of freight in a DC-6. I am familiar with sending out emails to other departments and customers. I am familiar with Excel; I have used the program to create load sheets and create consolidations for customers' freight. I interact with customers through different means, whether it be in person, phone or email. I thrive in both being part of a team and doing tasks by myself. Delegated tasks and adapted to changing events while collaborating with various teams based on operational needs.
- Oversaw loading and unloading operations, ensuring compliance with safety protocols and cargo handling procedures.
- Coordinated flight schedules and cargo manifests to optimize space utilization and operational efficiency.
- Trained new team members on load planning techniques and best practices for weight distribution.
Canyon Cashier
4 Months- Opened or closed store based on scheduled shift, ensuring smooth operations. Performed daily tasks from a task list. Greeted customers to create a welcoming atmosphere and enhance their shopping experience. Printed merchandise tags and verified pricing on POS system to maintain accurate inventory. I Also distributed the merchandise on the sales floor.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
Crew Member
2 Years- Prepared various dishes, prepped food and wrapped food. I followed all safety and sanitation procedures. I washed dishes and cleaned floors. Served customers their orders in Dine-in, ensuring a positive dining experience. Quickly learned various products and orders, enhancing service efficiency. Worked in fast-paced environments throughout shifts and prepared multiple orders at the same time.
- Provided exceptional customer service, fostering guest satisfaction and encouraging repeat visits.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Worked with team members to uphold cleanliness and organization in dining and kitchen areas, supporting overall operational efficiency.
Education
High School Diploma
Skills
Load planning techniques
Adaptable Decision-making
Cargo handling practices
Forklift operation
Freight documentation
Customer service and relations
Load planning
Timeline
Lead/Loadmaster
Everts Air Cargo
10.2021 - CurrentRead More
Canyon Cashier
Canyon gift Company
05.2021 - 09.2021Read More
Crew Member
Taco Bell
10.2018 - 10.2020Read More
Ontario High School
High School Diploma
Read More