Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Erick Gustafson

Rockford,IL

Summary

Dynamic and results-driven professional with extensive experience at Cliffbreakers Riverside Resort, excelling in customer service and team collaboration. Proven ability to manage banquet operations efficiently while training staff and enhancing service quality. Skilled in time management and food service, ensuring guest satisfaction in high-pressure environments.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Banquet Server

Cliffbreakers Riverside Resort
  • Provided exceptional customer service during events, ensuring guest satisfaction and comfort.
  • Coordinated setup and breakdown of banquet spaces, maintaining organization and efficiency.
  • Assisted in serving food and beverages to guests, adhering to service standards and protocols.
  • Collaborated with kitchen staff to ensure timely delivery of menu items for events.
  • Managed inventory of dining supplies, ensuring adequate stock for banquets and functions.
  • Monitored guest needs throughout events, promptly addressing requests or concerns as they arose.
  • Trained new servers on service techniques and company policies, promoting team cohesion and effectiveness.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Implemented feedback from event leads to improve service quality for future functions.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

EMT-Basic

North West Rescue
Rockford, IL
05.2022 - Current
  • Responded promptly to emergency calls, providing critical pre-hospital care and assessment.
  • Administered basic life support techniques, including CPR and first aid, ensuring patient stabilization.
  • Operated emergency medical equipment, maintaining readiness and functionality for immediate use.
  • Collaborated with paramedics and healthcare professionals to ensure seamless patient transport and care transition.

EMT-Basic

Metro Medical
Rockford, IL
12.2015 - 07.2022

Assisted in emergency response situations by providing basic life support. Supported medical teams in patient assessment and care. Maintained equipment and supplies to ensure readiness for emergencies.

Banquet Supervisor

Cliffbreakers Riverside Resort
Rockford, IL
02.2014 - 12.2015
  • Supervised banquet staff to ensure efficient service delivery and adherence to event timelines.
  • Coordinated setup and breakdown of banquet events, maintaining high standards of cleanliness and organization.
  • Trained new staff on service protocols and operational procedures to enhance team performance.
  • Managed inventory levels for banquet supplies, ensuring availability while minimizing waste.

Education

High School Diploma -

Boylan Catholic High-school
Rockford, IL
05-2012

Skills

Strong teamwork

Time management

Customer service

Food service

Accomplishments

EMT of the year 2017

Certification

EMT B, CPR

Timeline

EMT-Basic

North West Rescue
05.2022 - Current

EMT-Basic

Metro Medical
12.2015 - 07.2022

Banquet Supervisor

Cliffbreakers Riverside Resort
02.2014 - 12.2015

Banquet Server

Cliffbreakers Riverside Resort

High School Diploma -

Boylan Catholic High-school
Erick Gustafson