Erick Gutierrez-Hernandez

Crew Member (1/30/23 - Present): Greeted and assisted customers with their orders, ensuring a positive dining experience. Prepared and assembled sandwiches, salads, and other menu items following Subway's quality and presentation standards. Handled cash and card transactions accurately, including cash register balancing. Maintained a clean and sanitized work environment, regularly cleaning equipment and common areas. Assisted with inventory management and restocking supplies to ensure smooth operations. Followed Subway's operational procedures, food safety guidelines, and customer service protocols.

Shift Lead (Weekends) (8/26/23 - Present): Led and coordinated weekend shifts, overseeing the activities of the team. Assigned tasks and responsibilities to team members to optimize efficiency. Provided training and guidance to new and existing team members. Ensured excellent customer service, resolved customer issues, and maintained a clean dining area. Managed cash handling, cash register balancing, and inventory control during shifts. Reported incidents, customer feedback, and operational issues to the management.