Overview
Work History
Skills
Languages
Timeline
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Erick Hernandez

Los Angeles,CA

Overview

5
5
years of professional experience

Work History

Cabin Crew Member

Alliance Ground International
07.2024 - 04.2025
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Typed and entered cabin status,dates and request into database.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
  • Ensured a clean and organized environment for passengers and crew.
  • Typed email responses to supervisors and managers regarding cabin status.

Warehouse Associate

Kreasive Warehouse
01.2021 - 05.2023
  • Prepared and typed memos for new shipments
  • Used straps and ropes to secure stacks and packages on pallets.
  • Picked orders from system by typing order number or receiver name.
  • Loaded and unloaded shipments from delivery trucks after completing order documentation.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Typed correspondence letters, memos, and emails.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Customer Service Representative

J Palacios Trucking
12.2020 - 01.2021
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased client satisfaction by providing excellent customer service.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Responded to inquiries from callers seeking information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Picker & Packer

APWKS Warehouse
08.2020 - 12.2020
  • Pulled orders quickly to maintain demanding productivity goals.
  • Loaded and unloaded items using material handling equipment.
  • Assembled customer orders from stock and placed orders on conveyor belts.
  • Verified accuracy of orders by comparison to pick slips.
  • Labeled and packaged orders.

Skills

  • Inbound and outbound calling
  • Data accuracy
  • Customer service
  • An ability to work individually and as part of a team
  • Good reading and writing skills
  • Strong grammar and spelling

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Cabin Crew Member

Alliance Ground International
07.2024 - 04.2025

Warehouse Associate

Kreasive Warehouse
01.2021 - 05.2023

Customer Service Representative

J Palacios Trucking
12.2020 - 01.2021

Picker & Packer

APWKS Warehouse
08.2020 - 12.2020

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Erick Hernandez