Erick Jimenez
Lawrenceville,GA
Summary
Dynamic and detail-oriented finance student with a proven track record of delivering exceptional customer service in the restaurant industry. Skilled in multitasking, problem-solving, and collaborating effectively with team members to optimize operations and enhance guest satisfaction. Proficient in Microsoft Office Suite and experienced in utilizing restaurant management software. Eager to leverage my academic background and practical experience to contribute effectively, while continuing to pursue excellence in customer service and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mixologist
7 Tequilas Mexican Restaurant
Johns Creek , GA
11.2023 - Current
- Skilled in crafting innovative cocktails and providing exceptional customer service
- Proficient in mixology techniques, flavor profiles, and drink presentation
- Strong multitasking abilities in a fast-paced environment
- Committed to exceeding guest expectations and upholding standards of excellence
- Proficiency in POS (Point of Sale) systems for order processing and payment handling
Server
First Watch
Peachthree Corners , GA
06.2022 - 02.2024
- Provided exceptional customer service, ensuring a positive dining experience and high satisfaction rates
- Demonstrated active listening and problem-solving skills to promptly address customer concerns
- Collaborated with team members to optimize restaurant operations and enhance guest satisfaction
- Utilized effective communication to upsell menu items, driving revenue growth
- Managed high-volume service periods with efficiency and attention to detail, maintaining quality standards
- Ensured cleanliness and hygiene standards were upheld in the dining area
Server Assistant
7 Tequilas Restaurant
Johns Creek , GA
01.2019 - 06.2022
- Consistently delivered outstanding customer service by actively listening to guests, addressing their needs and concerns, and exceeding expectations to ensure satisfaction
- Demonstrated strong multitasking abilities in a fast-paced environment, effectively communicating with a diverse audience, and accommodating special requests while maintaining high levels of guest satisfaction
- Supported overall customer service by assisting in crafting and serving food and beverages, as well as providing support to servers to ensure efficient execution of duties
- Collaborated closely with the General Manager to streamline restaurant operations, contributing to improved efficiency and guest satisfaction
- Proactively identified and addressed any issues or concerns raised by guests, ensuring a positive dining experience for all patrons
Junior Estimator
Cronos Contractors
Peachtree Corners
12.2018 - 01.2019
- Collaborated with senior estimators to prepare accurate cost estimates for new construction projects, showcasing teamwork and estimation skills
- Conducted thorough research and analysis to determine precise material and labor costs, demonstrating strong analytical and research abilities
- Reviewed project plans and specifications meticulously to identify potential cost savings and value engineering opportunities, emphasizing attention to detail and cost optimization skills
- Utilized advanced software tools to streamline the estimation process and ensure accuracy in cost projections
- Communicated effectively with project managers and stakeholders to provide detailed cost breakdowns and recommendations for cost-effective solutions
Education
Bachelor of Business Administration - Finance
Georgia State University, Robinson College of Business
07.2024
Associate of Science -
Georgia State Perimeter College
01.2020
Skills
- Project Management
- Customer Service
- Communication
- Teamwork
- Attention to Detail
- Problem-Solving
- Time Management
- Adaptability
- Leadership
- Technical Proficiency (Microsoft Office suite, Word, Excel, PowerPoint, Outlook, Bloomberg)
Affiliations
- running
- swimming
- music( guitar)
- reading
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- First place on the Business Strategy Game
Certification
- Bloomberg Market Concepts from Bloomberg
- Environmental Social Governance from Bloomberg
- Learning Excel for Mac 2016
- Quick Scripts for Difficult Conversations
Timeline
Mixologist
7 Tequilas Mexican Restaurant
11.2023 - Current
Server
First Watch
06.2022 - 02.2024
Server Assistant
7 Tequilas Restaurant
01.2019 - 06.2022
Junior Estimator
Cronos Contractors
12.2018 - 01.2019
Bachelor of Business Administration - Finance
Georgia State University, Robinson College of Business
Associate of Science -
Georgia State Perimeter College
- Bloomberg Market Concepts from Bloomberg
- Environmental Social Governance from Bloomberg
- Learning Excel for Mac 2016
- Quick Scripts for Difficult Conversations
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