Erick Leon Pena
Charlotte,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Box Truck Driver
KGI
Charlotte, NC
09.2023 - Current
- Completed deliveries by requested times.
- Kept accurate logs of all deliveries and trips.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Controlled expenses related to vehicle operation such as fuel consumption, tolls fees.
- Presented clean, professional appearance to promote positive company image.
Administrative Assistant
Freelancer
Charlotte, NC
09.2023 - Current
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
Order Fulfillment Associate
Amazon
Charlotte, NC
11.2021 - 09.2023
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Assisted in training new warehouse employees.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
Compare Foods
Charlotte, NC
05.2018 - 11.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
GED -
GED.com
Charlotte, NC09-2023
Skills
- Inventory management
- Fluent bilingualism
- Customer engagement
- Relationship building
- Fluent in Spanish
- Scheduling
- Bookkeeping
- Training and coaching
- Social media and promotions
- Time management
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Box Truck Driver
KGI
09.2023 - Current
Administrative Assistant
Freelancer
09.2023 - Current
Order Fulfillment Associate
Amazon
11.2021 - 09.2023
Cashier
Compare Foods
05.2018 - 11.2021
GED -
GED.com
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