Erick Martinez
Laredo
Summary
I’m a passionate and results-driven sales professional with over a decade of experience in customer service and sales, now seeking to bring my skills and consultative approach to the home sales industry. Known for creating that trustworthy environment with clients by listening first and offering clear, honest solutions that fit their needs. I thrive in fast-paced environments, excel at guiding people through big decisions, and genuinely enjoy helping others find what feels right whether it’s the right policy or the perfect home. I’m Bilingual in English and Spanish, coming with a better understanding on how to connect with more diverse communities and delivering a personalized experience.
Overview
11
11
years of professional experience
Work History
Insurance Sales Agent
AllState
Laredo
06.2021 - Current
- Sold $125K+ in new insurance policies during first quarter
- Maintained high standards for service quality and regulatory compliance
- Provided onboarding and ongoing training to new sales agents
- Handled policy writing, documentation, and compliance paperwork
- Analyzed customer needs and presented tailored insurance solutions
Curative Specialist Supervisor
Curative Medical
Laredo
11.2020 - 06.2021
• Managed multiple testing projects and ensured PPE safety compliance
• Trained employees on proper testing protocols and operations
• Streamlined operations and implemented improved data security procedures
• Maintained accurate patient and testing records
Customer Service Manager
H-E-B
Laredo
09.2016 - 11.2020
- Led front-end team to deliver exceptional service in a high-volume store
- Implemented training initiatives to improve staff performance
- Conducted performance reviews and team coaching
- Resolved complex service issues and ensured compliance with company standards
Customer Service Representative
Max Mandell Golf Course
Laredo
08.2014 - 08.2015
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Some College (No Degree) - Business Communication
The University of Texas At San Antonio
San Antonio, TXSkills
- Policy writing
- Regulatory compliance
- Customer analysis
- Sales strategy
- Customer service
- Performance evaluation
- Relationship building
- Conflict resolution
- Time management
- Lead prospecting
- Team training and development
- Rapport building
- Sales quota achievement
Timeline
Insurance Sales Agent
AllState
06.2021 - Current
Curative Specialist Supervisor
Curative Medical
11.2020 - 06.2021
Customer Service Manager
H-E-B
09.2016 - 11.2020
Customer Service Representative
Max Mandell Golf Course
08.2014 - 08.2015
Some College (No Degree) - Business Communication
The University of Texas At San Antonio