Jessica Leach

• Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Contributed to agency success by consistently meeting or exceeding monthly sales targets.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

• Responded to customer inquiries and problems to promote great service.

• Explained different options to prospective clients, encouraging sale of insurance policies that

best fit needs.

• Analyzed customer needs and provided best options, upselling products and services.

• Researched insurance plans to find good options for clients' needs.

• Serviced existing portfolios, assisting members with coverage questions and accurately

processing policy endorsements.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• De-escalated customer issues with proven conflict mediation and problem-solving abilities
• Recommended potential products or services after analyzing customer needs
• Educated customers where applicable to alleviate need for future contact
• Maintained high satisfaction score by consistently resolving first-call issues

• Welcomed guests and members upon arrival to create positive first impressions
• Coordinated front desk operations and provided knowledgeable assistance to in-person visitors and callers
• Advised customers of seasonal promotions to boost revenue and improve sales
• Organized online bookings and processed online payments using spasoft.