Hi, I’m
Erick Mateo
Albion,NY
Summary
Highly reliable Manager with a strong work ethic and a proactive approach. Known for exceeding company expectations and building productive relationships. Successful in fast-paced, deadline-driven environments, adept at managing goals and team development.
Overview
9
years of professional experience
Work History
M&T Bank
CAM Manager 1
07.2020 - Current
Job overview
- Oversea the daily activities of a unit of employees to meet the objectives of the assigned department
- Direct staff in the appropriate techniques of customer service, collections or account servicing as applicable
- Resolve disputed transactions in a timely and cost-effective manner
- Negotiate effectively on customer calls
- Compile month-end data for distribution to and decision-making by management
- Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans
- Evaluate Unit Processes, procedures and policies routinely in effort to increase operational efficiency of units managed
- Adhere to applicable compliance/ operational risk controls in accordance with Company or regulatory standards and policies
- Promote an environment that supports diversity and reflects the M&T Bank brand
- Complete other related duties as assigned
M&T Bank
Group Lead III
06.2015 - 07.2017
Job overview
- Review and monitor First Legal filings to minimize losses to the bank
- Responsible for creating a weekly/monthly dialer schedule to ensure proper coverage for outbound calls
- Train staff, prioritize and delegate daily work to staff
- Research and resolve complex issues
- Performs the most highly specialized clerical duties pertaining to assigned department
- Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act
- Monitor workflow and serves as a liaison between unit and management
- Assist supervisor in developing staff objectives as well as providing input in evaluation of overall performance
- Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting
M&T Bank
Single point of Contact
06.2015 - 07.2017
Job overview
- Handle complex accounts with specialization in: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing or Post Charge Off Collections
- Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions and / or contacts business partners and vendors to ensure services provided are meeting predetermined SLA’s
- Participate in loss prevention by employing strategies that provide adequate protection for the Bank with respect to its’ interest in the collateral securing the loan, while maximizing the cost containment opportunities
Education
SUNY Brockport CollegeBrockport, NY
Bachelor of Science from Physical Education And Coaching
05-2004
Skills
- Operations Management
- Strategic Planning
- Contract Management
- Business Development
- Business Administration
- Marketing
Affiliations
- Director Non profit organization - Bouie Foundation
- Deacan at North Point Chappel
- Youth coordinator at North Point Chappel
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
CAM Manager 1
M&T Bank
07.2020 - Current
Group Lead III
M&T Bank
06.2015 - 07.2017
Single point of Contact
M&T Bank
06.2015 - 07.2017
SUNY Brockport College
Bachelor of Science from Physical Education And Coaching
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