JAUKIA WILLIS
Westmont,IL
Summary
Service-centered, sales-drive property manager offering strong leadership, business and financial skills and a history of exceeding employer goals and customer expectations. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
12
12
years of professional experience
Work History
Licensed Community Association Manager, CAM
RealManage
Lisle, United States
11.2023 - Current
- Organizing Board meetings, continuing education training, and association staff
- Worked closely with clients to facilitate appropriate insurance, annual inspections, and preventative maintenance plans.
- Overseeing a portfolio of 8-10 properties
- Enforced compliance with community regulations and guidelines.
- Meeting with contractors to solicit bids or preform work at the property
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
Assistant Property Manager
ACAM RealManage
05.2022 - 11.2023
- Assisting with overseeing real estate properties and tending to need of homeowner and tenants Researching and contacting vendors, arranging building/home maintenance, resolving conflicts between tenants, general administrative task, community annual and budget mailings Contract and Lease Negotiations Safety & Building Code Compliance Multi-site Management Send community wide alerts Conflict Resolution Marketing/social media post
- Kept accurate records of all resident and tenant correspondence.
- Responded to Common Area Maintenance inquiries.
Resident Relations Representative
RealManage
11.2019 - 05.2022
- 80+ calls per day Providing introductory information Submitting work orders via Jenark, responding to owners emails (outlook), and fax, assisting homeowners with payments and payment plans
Licensed Leasing Consultants
Marquette Property Management
Westmont, United States
03.2015 - 02.2019
- Update unit availability report, Resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance providing quality customer service via telephone to community members, receive collections in accordance with Marquette standards, maintain files, process maintenance request
Education
Illinois Leasing License - Property Management
International Institute of Real Estate Management
Chicago, United States11.2022
Diploma - undefined
Hyde Park High School
Chicago, IL06.2011
Skills
- Troubleshoot POS system
- Show, lease, and move in prospective community members
- Assist in completing market surveys
- Microsoft office; Word, Excel, Outlook, Gmail, Teams
- Windows and Mac operating systems, Teams, Ciranet, Jenark, Go-to-meeting, Zoom, 3CX, Yardi, Resident check
- Strongroom, UltiPro, Homewise
- Administrative Leadership
- Monthly Fee and Payment Collection, Local and State Laws
- Dispute Handling
- Common Area Maintenance, Explaining Policies
- Operations Management
- Budget Preparation
- Board meetings
- Property inspection
- Evictions
Timeline
Licensed Community Association Manager, CAM
RealManage
11.2023 - Current
Assistant Property Manager
ACAM RealManage
05.2022 - 11.2023
Resident Relations Representative
RealManage
11.2019 - 05.2022
Licensed Leasing Consultants
Marquette Property Management
03.2015 - 02.2019
Diploma - undefined
Hyde Park High School
Illinois Leasing License - Property Management
International Institute of Real Estate Management