Dionne Kucel
Haines City,FL
Summary
Accomplished property management professional with 20+ years of progressive growth, beginning as a part-time Leasing Consultant and advancing to District/Regional Manager. Extensive hands-on experience across luxury, student, and conventional multifamily communities, with the ability to step into any operational role as needed. Proven track record of stabilizing assets, improving financial performance, and developing onsite teams through direct involvement and mentorship. Values long-term relationships and is seeking a home with one community and management company where experience, leadership, and commitment can make a lasting impact.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed Community Association Manager
Highland Community Management
10.2025 - Current
- Managed day-to-day operations of community associations, ensuring compliance with governing documents.
- Facilitated communication between residents and board members, enhancing community engagement and satisfaction.
- Developed and implemented maintenance schedules for common areas, improving overall property aesthetics.
- Oversaw financial management processes, including budgeting and expense tracking to ensure fiscal responsibility.
- Coordinated vendor contracts and service agreements to optimize service delivery and cost efficiency.
- Led initiatives to resolve resident disputes, fostering a harmonious living environment within communities.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Enforced compliance with community regulations and guidelines.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Responded to Common Area Maintenance (CAM) inquiries.
- Evaluated and recommended improvements to community amenities, enhancing overall resident satisfaction and property values.
- Conduct monthly exterior inspections of all properties to ensure compliance with community governing documents, maintain aesthetic standards, and help preserve and enhance overall home values.
- Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
District/Regional Property Manager
COARE Communities LLC
11.2023 - 09.2025
- Oversee 7 mobile home communities across FL, GA, NC & SC, totaling 985 homes.
- Boosted occupancy from 89.2% to 96.4% within months.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures. Reduced accounts receivable delinquency from $388K to under $12K.
- Conduct weekly and monthly inspections to ensure safety and compliance.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
- Manage leasing, sales, vendor contracts, and resident communications using Rent Manager, Yardi, Bill dot com, and Excel.
- Directed regional property management operations, ensuring compliance with company policies and regulations.
- Implemented strategic initiatives to enhance property performance and tenant satisfaction across multiple locations.
- Led cross-functional teams to execute operational improvements, driving efficiency in property maintenance and leasing processes.
- Developed training programs for property management staff, fostering professional growth and improving service delivery.
- Coordinated regular financial reporting and budget analysis, ensuring alignment with organizational goals and objectives.
- Oversaw tenant relations initiatives, resolving issues promptly to maintain high occupancy rates and minimize turnover.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
Community Manager
Lakeshore Management
03.2017 - 11.2023
- Managed 3 communities (484 homes) while providing support to 4 additional locations.
- Raised occupancy from 88% to 97.2%, achieving a 96% renewal rate.
- Cut delinquency from $80K to under $5K in one year.
- Directed all leasing, sales, budgeting, reporting, and vendor negotiations.
- Conducted weekly inspections of common areas and monthly resident lot inspections.
- Oversaw and trained onsite staff; ensured organized and compliant office operations.
Area Property Manager
PMI, Banyan, Riverstone AGPM
02.2005 - 03.2017
- Managed multiple communities across Florida, including acquisitions and new builds.
- Conducted staff training, annual reviews, and regular team meetings.
- Reduced delinquency and improved occupancy through proactive leasing and retention programs.
- Oversaw financial reporting, deposits, budget prep, and Housing Authority compliance.
- Provided operational support, rent collection, and file auditing across multiple sites.
Property Manager
Wolf Community Management
09.2003 - 02.2005
- Pre-leased and marketed a new construction community.
- Managed leasing, inspections, vendor contracts, and budget control.
- Coordinated with Sarasota County Section 8 program for compliance.
- Oversaw office and maintenance operations, ensuring timely make-readies.
- Prepared financial reports, analyzing budget variances and optimizing operational efficiency.
- Trained and mentored junior staff on best practices in property management and customer service.
- Implemented marketing initiatives to promote available units, increasing visibility within the community.
Assistant Property Manager / Property Manager
07.2001 - 09.2003
- Supported new construction and pre-leasing initiatives.
- Assisted with rent collection, bank deposits, budgets, and reporting.
- Worked closely with maintenance teams to streamline unit turnarounds.
Administrative Assistant to VP of Operations
Sunchase American
09.1999 - 07.2001
- Supported VP with financial reports, deposits, budgets, and scheduling.
- Prepared accounting records, eviction reports, and compliance documents.
- Assisted with leasing, resident relations, and file management across multiple properties.
- Managed office communications, streamlining information flow between departments and enhancing collaboration.
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
- Trained new administrative staff on office protocols and software applications, fostering a knowledgeable team environment.
- Monitored budget expenditures for administrative functions, ensuring alignment with organizational financial objectives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Associate of Arts - Fashion Design
Cazenovia College
NY01.1991
High School Diploma -
Albany High School
NY01.1989
Skills
- Multi-Site Portfolio Management
- Budgeting & Financial Control
- Leasing & Sales of Manufactured Homes
- Resident Relations, Retention, Collections and Eviction Laws
- Vendor & Contract Management
- Compliance & Inspections
- Team Training & Leadership
- Software: CINC Systems, Constant Contact, Yardi, Yardi Elevate, Rent Café, Vendor Café, Rent Manager, Manage America, AMSI, Rent Roll, Bill dot com, Microsoft Office Suite, Google Workspace, Outlook, Excel, Word
- Community operations: Service contract negotiation, Vendor relationship development, Board of directors support, Property management & Inspections, Emergency preparedness
Certification
- Licensed Community Association Manager
14 Customer Service Awards, Property Manager of the Year 3 times
- Recipient of 14 Customer Service Excellence Awards throughout a 20+ year property management career
- Community Manager of the Year – 3-Time Winner
- Recognized for outstanding resident satisfaction, leadership excellence, and operational performance
Timeline
Licensed Community Association Manager
Highland Community Management
10.2025 - Current
District/Regional Property Manager
COARE Communities LLC
11.2023 - 09.2025
Community Manager
Lakeshore Management
03.2017 - 11.2023
Area Property Manager
PMI, Banyan, Riverstone AGPM
02.2005 - 03.2017
Property Manager
Wolf Community Management
09.2003 - 02.2005
Assistant Property Manager / Property Manager
07.2001 - 09.2003
Administrative Assistant to VP of Operations
Sunchase American
09.1999 - 07.2001
Associate of Arts - Fashion Design
Cazenovia College
High School Diploma -
Albany High School