Erick Perez
Bentonville,AR
Summary
Dynamic sales and customer service professional with a robust history of driving revenue growth and fostering client relationships at companies like Cellular Sales. Excel in relationship management and Salesforce proficiency, consistently exceeding sales goals. Demonstrated leadership in training teams and enhancing customer engagement, with bilingual proficiency in English and Spanish. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
13
13
years of professional experience
Work History
Sales representative
Cellular Sales
06.2024 - Current
- I'm a driven sales rep with a proven track record of helping customers find the perfect phone and plan.
- I assist with customer service, money management, and am responsible for opening and closing operations.
- Developed pitches tailored to clients' budgetary needs.
Account Executive
Cumulus Media Marketing
10.2023 - 04.2024
- Implemented data-driven adjustments to boost campaign outcomes.
- Tailored advertising solutions to align with client objectives in digital marketing and radio sectors.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Advised customers on best practices regarding product usage or maintenance procedures.
Pinterest Agency Partner Manager
Marketstar
02.2020 - 08.2023
- Consistently surpassed performance targets, showcasing exceptional capabilities as Agency Partner Manager on Pinterest Project.
- Fostered strong client relationships to drive business growth.
- Served as lead representative for the Onboarding Team, facilitating seamless integration of new hires.
- Supported managerial duties, efficiently handling workload, enhancing team performance.
- Chosen to participate in the PinBench program, I underwent leadership training for skill enhancement.
- Cultivated long-term relationships with existing clients through consistent communication efforts .
Accounts Payable
Genpact
04.2019 - 12.2019
- Duties include: Ensuring that all the suppliers and vendors are able to submit and process their invoices.
- Assist with processing disputes and making sure that banking information is up to date.
- We would also assist store associates with financial issues, for example, if the store was either short or long on the daily deposit reports.
Data Steward
JB Hunt
12.2018 - 04.2019
- Duties include: double-checking and approving new customer accounts.
- Verifying that the addresses are accurate, so the truck drivers can use the GPS system confidently.
- I updated accounts and made sure that they were being backfilled in our backup system.
- Also, I am trying to clear duplicates in the system and maintain the system as organized as possible.
Call Receiver (Emergency Roadside Assistance)
AAA
08.2016 - 10.2018
- Duties include: inbound/outbound calls, verifying accounts and policies, bilingual services, and verifying the safety and location of members.
- Using D3, Pinpoint, and other tools to locate and dispatch assistance to members.
- Also assisting Member Experience with Spanish-speaking members.
- I was given the opportunity to take an Arizona ERS call, and I was trained for the Exceptions team and the Spanish queue.
- Maintained strong call control and quickly worked through scripts to address problems.
GSA
GameStop
11.2016 - 05.2017
- Duties included: Product advisor
- Customer service by helping answer gaming and account information for the customers
- Also offering membership and advising of the benefits and features of having PowerUp Rewards
- Straightening the store and cleaning after closing
- Also alphabetizing the games
Sales Associate
T-Mobile
10.2015 - 09.2016
- Duties include: customer service, meeting certain sales expectations, payable/receivable, closing/opening the store, outbound calls, and bilingual service.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed trusting relationships with customers by making personal connections.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service/RCI Guide
Convergys
05.2015 - 10.2015
- Duties include: Inbound call, payable/receivable, renewal of membership and upsells, sales, and travel guidance/booking vacation for members
Customer Service
Esurance/Allstate
05.2014 - 05.2015
- Duties include: Inbound/Outbound calls, payable/receivable, account management/adding and removing vehicles and making changes to the account, sales, and mentoring the newer employees
CSR/Hybrid
Home Depot OCC
06.2012 - 01.2014
- Duties included: Inbound/Outbound calls, customer service to wholesalers and retailers, Accounts payable/receivable
Education
High School Diploma -
Rogers, Arkansas04.2003
Skills
- Proficient in English and Spanish
- Relationship management
- Lead prospecting
- Pipeline building
- Revenue growth
- Sales closing
- Sales demonstration
- Account management
- Team leadership
- Training and development
- Customer service excellence
- Communication skills
- Customer Engagement
- Proficient in Tableau
- Salesforce Proficiency
- Windows Office
- EXCEL
- Microsoft Word
- PowerPoint
- Exceeds sales goals
Activities
- Awarded the MarketStar Rockstar award 2022.
- Created new decks and fresh ideas on how to pitch to our clients.
- Creating surveys to provide feedback to supervisors and managers.
- Helped with launching new projects.
- Part of the Fun Committee: Boosting morale, and organizing events Providing new and fresh ideas.
Accomplishments
- At MarketStar I was awarded Rockstar of Q4 2022 for performance with the Pinterest project, and for taking on roles with helping new hires.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales representative
Cellular Sales
06.2024 - Current
Account Executive
Cumulus Media Marketing
10.2023 - 04.2024
Pinterest Agency Partner Manager
Marketstar
02.2020 - 08.2023
Accounts Payable
Genpact
04.2019 - 12.2019
Data Steward
JB Hunt
12.2018 - 04.2019
GSA
GameStop
11.2016 - 05.2017
Call Receiver (Emergency Roadside Assistance)
AAA
08.2016 - 10.2018
Sales Associate
T-Mobile
10.2015 - 09.2016
Customer Service/RCI Guide
Convergys
05.2015 - 10.2015
Customer Service
Esurance/Allstate
05.2014 - 05.2015
CSR/Hybrid
Home Depot OCC
06.2012 - 01.2014