ERICK REED
San Diego,CA
Summary
Results-driven Landscaping Account Manager with 20 years of experience in project oversight, team leadership, and client engagement. Transforming client ideas into executed landscapes through effective communication and meticulous attention to detail. Expertise in contract negotiation and financial oversight ensures efficient project delivery and profitability.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Account Manager
Heman Landscaping/Sperber
08.2025 - Current
- Managed client accounts, ensuring satisfaction through effective communication and service delivery.
- Conducted regular follow-ups with clients to assess needs and address concerns promptly.
- Developed tailored landscaping solutions, enhancing customer experience and fostering long-term relationships.
- Coordinated project timelines and resources, optimizing workflow efficiency across multiple client engagements.
- Trained junior team members on account management best practices, improving overall team performance.
- Collaborated with landscape design teams to ensure alignment with client expectations and project goals.
- Led strategic initiatives to streamline operations, resulting in improved service delivery and client retention rates.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Account Manager
Bightview Landscaping
06.2022 - Current
- Led sales planning and account management, resulting in growth of existing accounts and establishment of new sales accounts.
- Partnered with technical staff and sales support team to identify appropriate solutions for complex issues and persuasively communicated technical features to customers.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Annual ancillary sales of $324,000/annual average.
- Managed annual ancillary sales to support overall revenue growth of $324,000/annual average.
Foreman
University of Colorado at Boulder
08.2013 - 06.2022
- Defined and monitored personnel and project schedules, facilitating on-time project completion.
- Implemented onsite safety protocols and trained team members on prevention measures, enhancing overall site safety.
- Supervised construction teams to ensure compliance with safety protocols and project specifications.
- Coordinated scheduling and workflow to optimize labor efficiency on-site.
- Trained new crew members on equipment operation and safety standards.
Maintenance Technician
Marsh Properties
06.2007 - 08.2013
- Defined and monitored personnel and project schedules, ensuring timely project completion.
- Implemented safety protocols and trained team members on prevention measures to enhance onsite safety.
- Conducted routine inspections to identify maintenance needs and ensure safety standards compliance.
- Performed repairs on plumbing, electrical systems, and HVAC equipment to enhance operational efficiency.
- Implemented preventive maintenance programs, reducing downtime and extending lifespan of machinery and facilities.
Education
No Degree - Horticultural Science
Central Piedmont Community College
Charlotte, NCSkills
- Account oversight
- Client management
- Managing Client Interactions
- Project management
- Proficient in CRM Systems
- Upselling strategies
- Team Leadership
- Safety Compliance Management
- Safety training initiatives
- Advanced Communication Proficiency
Accomplishments
- Safety Initiatives
- Safety Champion
- Portfolio expansion
Job Title
Account Manager
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Account Manager
Heman Landscaping/Sperber
08.2025 - Current
Account Manager
Bightview Landscaping
06.2022 - Current
Foreman
University of Colorado at Boulder
08.2013 - 06.2022
Maintenance Technician
Marsh Properties
06.2007 - 08.2013
No Degree - Horticultural Science
Central Piedmont Community College