Erick Ribeiro
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Team Leader
Tietê Veículos
Campinas, SP, Brazil
06.2022 - 08.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Patient Access
R1 Rcm
Jacksonville, FL
08.2020 - 05.2022
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Assisted in training for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
- Collaborated with medical staff to facilitate seamless communication between departments, expediting patient care.
Costumer Service
AmeriHealth Caritas
Jacksonville, FL
08.2021 - 04.2022
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Education
Bachelor Of Administrative Studies -
Unimetrocamp
Campinas, SP, Brazil D. H. Conley High School
Greenville, NC06.2014
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Analytical Thinking
- Leadership
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Team Leader
Tietê Veículos
06.2022 - 08.2024
Costumer Service
AmeriHealth Caritas
08.2021 - 04.2022
Patient Access
R1 Rcm
08.2020 - 05.2022
Bachelor Of Administrative Studies -
Unimetrocamp
D. H. Conley High School