Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erick Rivera

Houston,TX

Summary

Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level associate position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Service Valet

Mercedez Benz Of Houston North
07.2023 - Current
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Trained junior staff in customer care, driving and parking operations to uphold standards.
  • Resolved customer complaints through calm, constructive communication.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Provided punctual, polite valet services to uphold professional standards.
  • Monitored and documented guest traffic flow in valet lot.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Arranged special transportation for guests and booked taxis and business-class vehicles.
  • Determined customer needs by asking relevant questions and listening actively to responses.

Delivery Driver

Amazon
05.2021 - 07.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Technician

Nissan
01.2020 - 05.2021
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Applied critical thinking and research to address complex issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Tested components and systems to evaluate performance and identify concerns.
  • Completed job reports and logs immediately following service calls.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.

Education

High School Diploma -

Mount Carmel High School
7155 Ashburn St
06.2016

Skills

  • Conflict resolution
  • Attention to detail
  • Strong work ethic
  • Salesmanship abilities
  • Stress management
  • Reliability and punctuality
  • Effective communication
  • Positive attitude
  • Adaptability and flexibility
  • Customer service excellence
  • Clean driving record
  • Organizational skills
  • Customer Service
  • Time Management
  • Multitasking and Organization
  • Flexible Schedule
  • Punctual and Reliable
  • Inventory management

Languages

Spanish
Native or Bilingual

Timeline

Service Valet

Mercedez Benz Of Houston North
07.2023 - Current

Delivery Driver

Amazon
05.2021 - 07.2023

Technician

Nissan
01.2020 - 05.2021

High School Diploma -

Mount Carmel High School

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Erick Rivera