Erick Rojas
Lavinia,TN
Summary
Enthusiastic and reliable takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Restaurant Busser- Expediter- Server
Pizzeria Il Grillo
06.2021 - 11.2021
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Take accurate orders and coordinate with kitchen staff to ensure timely delivery.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks.
- Anticipate and fulfill customers needs, providing excellent service through the dining experience, offering recommendations when necessary.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future customers.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Au Pair
Cultutal Homestay Internartional
10.2021 - 07.2023
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Developed creative activities to encourage physical, social and emotional growth.
- Transported children safely to school, activities and appointments on time.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Promoted language development skills through reading and storytelling.
- Regularly traveled with family to help with vacation activities and childcare.
Window Company
Integrity Plus Companies
12.2021 - 06.2022
- Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.
- Produce window frames with accurate measurements.
- Professional use of special machines.
- Keep track of the inventory coming in and out of the company and organize windows by customer orders.
- Deliver windows to customers inside the state or any other part of the country.
- Trace routes for delivering windows.
- Make sure that all the orders are ready to be deliver by the dates.
Business Owner
Liquor Store, LLC
01.2021 - 06.2021
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
High School Diploma -
Unidad Educativa "Alvernia"
Ecuador07.2021
Skills
- Cool Under Pressure
- Table Preparation
- Warm and Friendly
- Natural Leadership
- Communication with my work team
- Menu Memorization
- Order Accuracy
- Accurate money handling
- Guest satisfaction
- Hospitality & Accommodation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Window Company
Integrity Plus Companies
12.2021 - 06.2022
Au Pair
Cultutal Homestay Internartional
10.2021 - 07.2023
Restaurant Busser- Expediter- Server
Pizzeria Il Grillo
06.2021 - 11.2021
Business Owner
Liquor Store, LLC
01.2021 - 06.2021
High School Diploma -
Unidad Educativa "Alvernia"
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