Erick Rosales
Kansas City,MO
Summary
At Chick-fil-A, excelled in customer engagement and cash handling, enhancing team productivity and customer satisfaction through effective communication and problem-solving skills. Demonstrated proficiency in food preparation and sanitation, contributing to a safe and welcoming dining environment. Achieved notable improvements in service efficiency and quality, ensuring high levels of repeat patronage. Energetic Crew Member offering outstanding skills in customer service, food safety, and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
1
1
year of professional experience
Work History
Crew Team Member
Chick-fil-A
01.2023 - 04.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Used proper techniques to prepare food and ingredients.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
Skills
- Customer Engagement
- Cash Handling
- Food handling
- Cooking
- Cleaning and sanitation
- Menu Memorization
- Ordering Procedures
- Clear Communication
- Customer Service
- Time Management
- Problem-Solving
- Cleaning
- Safe Food Handling
- Drive-Thru Operations
Languages
Spanish
Native or Bilingual
Timeline
Crew Team Member
Chick-fil-A
01.2023 - 04.2024
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