Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Erick Salgado

Charlotte,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Upon working for this company for 10 years, the skills acquired have become second nature. Awareness of what the team needs beyond personal scope of responsibility is not only a necessity, but a priority.

Overview

14
14
years of professional experience

Work History

Bartender/Server

Brixx Wood Fired Pizza
04.2012 - Current
  • Serving food and beverages promptly with focused attention to guest's needs.
  • Forming friendly relationships with guests that have become regular attendees and greatly appreciated members of the Brixx family.
  • Work with the Toast POS system to place orders, manage the bar cash drawer, and became familiar with back of house operations of Toast through MOD shifts and closing.
  • Maintained clean and organized dining areas to uphold restaurant, staff, and guests hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned functions of the Brixx app to better assist guests with informed guidance on the reward system and the correct process of redeeming rewards.

Logistics Team Member

Inca Distributor
01.2015 - 01.2016
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with shipping department staff to facilitate smooth product returns to correct vendors.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Coordinated personal daily routes to distribute products.
  • Efficiently completed up to 25 orders per day to maximize daily productivity.

Restaurant Server Expo

Pike's Old Fashioned Soda Shop
04.2010 - 03.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Expedited food running process by assisting servers
  • Maintained a clean environment in the restaurant
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported needs of 10 person wait staff who attended to specific needs of countless customers daily for Pike's restaurant with social relevancy and intentionality

Electrical Apprentice

Contractor
05.2009 - 04.2010
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Understood and used proper tools and equipment to install and maintain electrical systems.

Education

High School Diploma -

Central Piedmont Community College
Charlotte, NC
05.2008

Skills

  • Order Accuracy
  • Cash Handling
  • Guest Relations Management
  • Toast POS Operation
  • Server Training
  • Natural Leadership
  • Service Prioritization
  • Specials Promotion
  • Corrective Actions
  • Anticipating Guest Needs
  • Cool Under Pressure

Additional Information

Along with customer service experience; technology, math, and numbers have always come easily and have been a hobby. In the restaurant industry these skills are important, not only in being a server, but in management positions. Problem solving involving these skills comes naturally and encourages efficiency in solving issues to improving the overall guest experience. Complications with the cash drawer, online ordering issues, and refunds/payment transferring questions can all be solved with the awareness and knowledge of the problem and possessing these skills.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Logistics Team Member

Inca Distributor
01.2015 - 01.2016

Bartender/Server

Brixx Wood Fired Pizza
04.2012 - Current

Restaurant Server Expo

Pike's Old Fashioned Soda Shop
04.2010 - 03.2012

Electrical Apprentice

Contractor
05.2009 - 04.2010

High School Diploma -

Central Piedmont Community College

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Erick Salgado