Diandra Castanon
Arlington
Summary
Well-rounded bilingual Bartender/server committed to providing guests with genuine hospitality and delivering exceptional services in bar/table area. Talented and skilled multitasker comfortable juggling competing priorities. Great in high volume crowds in quick paced environments.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Bartender/Server
BoomerJacks Bar and Grill
Arlington
11.2022 - Current
- Mixed cocktails and served beverages to enhance guest experiences.
- Maintained bar cleanliness and organized inventory for efficient service.
- Assisted customers with drink selections and provided excellent service.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Trained new bartenders on drink preparation and upselling techniques.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Cashier
QuikTrip
Blue Mound
03.2021 - 12.2022
- Maintained accurate cash drawer and performed regular cash reconciliations.
- Stocked shelves and organized merchandise to enhance store presentation.
- Monitored inventory levels and assisted with product ordering as needed.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Followed safety protocols to maintain a clean and safe work environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Host/server
On The Border
Lake Worth
03.2021 - 12.2022
- Greeted guests warmly and efficiently upon arrival at the restaurant.
- Managed reservations and seating arrangements to optimize guest flow.
- Collaborated with servers to ensure timely service for all guests.
- Assisted in training new hosts on procedures and customer service standards.
- Provided menu information and answered questions to enhance guest experience.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Server
Cracker Barrell
Fort Worth
07.2022 - 09.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to guests.
- Maintained cleanliness and organization of dining area and tables.
- Handled guest inquiries and resolved complaints professionally.
Education
Lake Worth High School
Lake Worth, TexasSkills
- Cash handling accuracy
- Order accuracy
- Staff training and mentoring
- Time management
- Customer relationship management
- Team collaboration
- Attention to detail
- Effective communication
- Safe serving practices
- Responsible alcohol service
- New hire training
- Customer service
- Memory retention
- Aloha POS
- Able to stand [number] hours
- Multilingual in [languages]
- Hospitality and accommodation
Languages
Spanish
Native/ Bilingual
Certification
- TABC license
- Food handlers license
References
References available upon request.
Timeline
Bartender/Server
BoomerJacks Bar and Grill
11.2022 - Current
Server
Cracker Barrell
07.2022 - 09.2022
Cashier
QuikTrip
03.2021 - 12.2022
Host/server
On The Border
03.2021 - 12.2022
Lake Worth High School