Customer service and guest relations
Open To Work
Tiffany Lapointe
The Cheesecake Factory
Macclesfield,NC
Work Preference
Job Search Status:
Open to workDesired Job Title
Public Relations InternCustomer Service RepresentativeHospitality Team MemberSales AssociateWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
On-SiteRemoteHybridLocation:
Raleigh, NCGreenville, NCOpen to relocation:
NoMinimum Desired Compensation
$25/hrImportant To Me
Company CultureFlexible work hoursWork-life balanceTeam Building / Company Retreats4-day work weekSummary
Dynamic cocktail bartender with extensive experience at The Dog Pound Saloon, excelling in customer engagement and relationship building. Proven ability to enhance guest satisfaction through attentive service and expert drink recommendations. Skilled in cash handling and maintaining cleanliness, consistently fostering a welcoming atmosphere in high-volume settings.
14
Years of experience
Work History
Server/Bartender
- Greeted guests promptly and delivered attentive table service in high-volume dining environment.
- Maintained clean, organized dining and bar areas in compliance with sanitation and safety standards.
- Processed payments accurately, handled cash transactions, and balanced checks at shift close.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server
5 Years 4 Months- Recorded food and beverage orders accurately and communicated requests to kitchen staff
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cocktail Bartender
9 Months- Greeted guests promptly and delivered attentive table service in high-volume dining environment.
- Maintained clean, organized dining and bar areas in compliance with sanitation and safety standards.
- Processed payments accurately, handled cash transactions, and balanced checks at shift close.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Performed cash handling duties accurately, ensuring timely deposits and accurate reconciliation reports at the end of each shift.
Education
High School Diploma
Skills
Speed and efficiency
Patience and empathy
Cleanliness and sanitation
Cash handling
Teamwork and collaboration
Customer service
Problem-solving
Friendly and outgoing
Teamwork and professionalism
Time management
Attention to detail
Multitasking
Collaboration and teamwork
Hospitality and guest service
Customer relationship building
Adaptability and flexibility
Customer engagement
Good conversationalist
Handling difficult customers
Product knowledge
Self motivation
Food and beverage service
Interpersonal skills
Analytical thinking
Conflict resolution
Professionalism
Bussing and serving
Menu memorization
Cash handling accuracy
Responsible alcohol service
Stock rotation
Inventory tracking
Allergen awareness
Drink presentation
Beer selection
Free pouring
Event bartending
Recipe memorization
Signature drinks creation
Wine history
Drink creation
Fast learner
Timeline
Server
Anitieos Dela Cochina
02.2014 - 06.2019
Cocktail Bartender
The Dog Pound Saloon
01.2013 - 10.2013
Ventura High School
High School Diploma
Server/Bartender
The Cheesecake Factory
2019 - 05.2024