Olivia Lowry

• Prepare drinks according to Marriott standards, recommend specials, and replenish drinks as needed.
• Delivered timely service, managed transactions efficiently, and ensured customer satisfaction.
• Provide a positive guest experience, interact with patrons
• Delivered exceptional customer relations by establishing and sustaining positive professional relationships.

• Cater to all requests, and resolve service issues in a timely manner.

• Provided customer service skills and the ability to engage with guests to create a memorable experience.
• Proficiency in mixing, garnishing, and serving drinks according to established recipes and bar standards.
• Ability to handle high-volume situations with efficiency and a calm demeanor.
• Experience in inventory management, ordering supplies, and maintaining bar equipment.
• Responsible for managing, supervising and training existing employees.

• Utilize expansive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and support waitstaff
• Mix, pour and serve drinks for bar clientele as well as restaurant waitstaff
• Serve meal options and answer customer questions about the drink and food menus
• Engaged with bar customers and provide outstanding service to increase customer loyalty
• Fast and efficient well maintaining high volume.

• Warmly and graciously greet all guests upon arrival, managed flow of guest per the expectations of staff while maintaining company standards, effectively deescalated any issues with irate or impatient guests to the satisfaction of everyone involved.

• Operating the use of Open Table program, ensuring prompt and courteous service to patrons, running an effective host stand by planning out seating charts and reservations to ensure steady flow of restaurant, attending to quickly diagnose and resolve customer queries and or issues.

• Regularly maintained a high level of customer service in store and by telephone, trusted with keeping extensive records of store sales and goals, high proficiency handling cash, credit cards, and debit cards, exceeded goals regularly.

• General office management duties, filing and answering phones, deposits and transaction log, assist in planning and overseeing large events, maintaining a daily log of duties and objectives completed, trusted with information considered confidential.