Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Serrano

Lubbock,TX

Summary

Personable and dedicated with knack for building rapport and engaging effectively with diverse audiences. Familiar with sales techniques and customer service practices essential for driving ticket sales and managing transactions. Committed to enhancing customer experiences and maximizing sales opportunities through effective communication and organizational skills.

Overview

3
3
years of professional experience

Work History

Ticket Sales Intern

Lubbock Matadors Soccer Club
09.2024 - Current
  • Collaborated with team members to achieve daily sales goals.
  • Boosted customer satisfaction by providing friendly and efficient service during ticket sales transactions.
  • Assisted patrons with event information, enhancing their overall experience and satisfaction with our services.
  • Utilized company software efficiently for processing ticket sales transactions accurately.

Student Assistant

Undergraduate Writing Center
01.2022 - Current
  • Excelled in customer service skills
  • Committed to safeguarding the confidentiality of student information, always adhering to FERPA regulations
  • Understood the importance of adhering to established university protocols when reporting student concerns, ensuring that all incidents are documented accurately and that appropriate university departments are notified promptly

Student Assistant

Texas Tech Athletics
08.2022 - 05.2024
  • Provided great customer service through different forms of communications
  • Worked in sales and several athletic events at the college level including football, baseball, men's basketball, women's basketball, volleyball, soccer, softball, and track and field
  • Interacted daily with people from diverse age groups, cultural backgrounds, and varying levels of familiarity with event ticketing
  • Trained new members in the ticket office in assisting them with the ins-outs of game day ticket sales

Education

Master of Science - Sports Management

Texas Tech University
Lubbock, TX
05-2025

Bachelor of Science - Sport Management

Texas Tech University
Lubbock, TX
12-2023

Skills

  • Customer Service
  • Communication
  • Leadership
  • Data organization
  • Administrative tasks
  • Phone etiquette
  • Sales proficiency
  • Ticketing software

Languages

Spanish
Native or Bilingual

Timeline

Ticket Sales Intern

Lubbock Matadors Soccer Club
09.2024 - Current

Student Assistant

Texas Tech Athletics
08.2022 - 05.2024

Student Assistant

Undergraduate Writing Center
01.2022 - Current

Master of Science - Sports Management

Texas Tech University

Bachelor of Science - Sport Management

Texas Tech University

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Erick Serrano