Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Torres

Houston

Summary

Results-driven Restaurant General Manager with experience leading teams, improving operational efficiency, and driving sales growth. Skilled in staff development, cost control, customer experience management, and performance optimization. Strong leadership and communication background with a Bachelor’s degree in Communications

Overview

6
6
years of professional experience

Work History

General Manager

Chipotle
Houston, TX
08.2020 - Current
  • Developed and delivered training programs to improve team engagement and service performance
  • Improved sales performance through strategic messaging, team coaching, and customer engagement initiative
  • Managed conflict resolution and employee relations to maintain a positive workplace culture
  • Conducted hiring, onboarding, and performance evaluations
    Communicated company initiatives and policy updates effectively across all staff levels
  • Strengthened customer experience through clear service expectations and team accountability

Education

Bachelor of Science - Communications

Texas A&M University
College Station, TX
05-2024

Skills

  • Leadership and team building
  • Effective time management
  • Customer relations
  • Operations management
  • Team player
  • Public Speaking
  • Conflict Resolution
  • Training and Development
  • Organizational Communication
  • P&L management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager

Chipotle
08.2020 - Current

Bachelor of Science - Communications

Texas A&M University