Summary
Overview
Work History
Education
Skills
Timeline

ERICKA BADDOH

UNITED HEALTHCARE
Las Vegas,NV
17
years of professional experience

Hardworking employee with customer service, multitasking, and time management ability. Devoted to giving every customer a positive and memorable experience.

Work History

SENIOR CLINICAL ADMINISTRATIVE COORDINATOR

3 Years 10 Months
UNITED HEALTHCARE | Dallas, TX | 12.2022 - Current
  • Coordinated clinical administrative workflows for UnitedHealthcare member and provider support.
  • Coordinated communication among 100+ physicians, nurses, and healthcare personnel to optimize patient care plans.
  • Managed prior authorization requests and related clinical documentation.
  • Scheduled appointments across care teams and specialty providers.
  • Addressed all customer complaints and inquiries promptly, ensuring adherence to applicable laws and regulations.

CUSTOMER SERVICE SUPERVISOR

12 Years 9 Months
WOODBERRY ASSOCIATES | Las Vegas, NV | 01.2010 - 10.2022
  • Trained customer service representatives on standards, policies, and procedures, coaching them to enhance service delivery.
  • Monitored customer service team performance metrics, identified improvement areas, and provided actionable feedback.
  • Resolved 100% of escalated customer issues with patience and understanding.

RACE BOOK&SPORTSWRITER

1 Year 7 Months
SANTA FE CASINO | LAS VEGAS, NV | 09.2024 - 04.2026
  • Facilitated customer wagers on sports and horse races, streamlining the betting process.
  • Engaged with guests to enhance satisfaction and overall experience.
  • Recorded bank transactions, ensuring accuracy in charges and comps.

Education

Associate in science (A.S) - Nursing

WAUBONSEE COMMUNITY COLLEGE | Sugar Grove, IL | 01-2009

Skills

Healthcare administration
Clinical supervision
Patient scheduling
Billing and coding
Insurance Coordination
Data Management
Clinical leadership
Strategic Planning
Problem-solving and critical thinking
Training and development
Active listening skills
Attention to detail.
Provider relations

Timeline

RACE BOOK&SPORTSWRITER

SANTA FE CASINO
09.2024 - 04.2026Read More

SENIOR CLINICAL ADMINISTRATIVE COORDINATOR

UNITED HEALTHCARE
12.2022 - CurrentRead More

CUSTOMER SERVICE SUPERVISOR

WOODBERRY ASSOCIATES
01.2010 - 10.2022Read More

WAUBONSEE COMMUNITY COLLEGE

Associate in science (A.S) from Nursing
Read More
ERICKA BADDOH