Hardworking employee with customer service, multitasking, and time management ability. Devoted to giving every customer a positive and memorable experience.
Work History
SENIOR CLINICAL ADMINISTRATIVE COORDINATOR
3 Years 10 Months
UNITED HEALTHCARE | Dallas, TX | 12.2022 - Current
Coordinated clinical administrative workflows for UnitedHealthcare member and provider support.
Coordinated communication among 100+ physicians, nurses, and healthcare personnel to optimize patient care plans.
Managed prior authorization requests and related clinical documentation.
Scheduled appointments across care teams and specialty providers.
Addressed all customer complaints and inquiries promptly, ensuring adherence to applicable laws and regulations.
CUSTOMER SERVICE SUPERVISOR
12 Years 9 Months
WOODBERRY ASSOCIATES | Las Vegas, NV | 01.2010 - 10.2022
Trained customer service representatives on standards, policies, and procedures, coaching them to enhance service delivery.
Monitored customer service team performance metrics, identified improvement areas, and provided actionable feedback.
Resolved 100% of escalated customer issues with patience and understanding.
RACE BOOK&SPORTSWRITER
1 Year 7 Months
SANTA FE CASINO | LAS VEGAS, NV | 09.2024 - 04.2026
Facilitated customer wagers on sports and horse races, streamlining the betting process.
Engaged with guests to enhance satisfaction and overall experience.
Recorded bank transactions, ensuring accuracy in charges and comps.
Education
Associate in science (A.S) - Nursing
WAUBONSEE COMMUNITY COLLEGE | Sugar Grove, IL | 01-2009