ERICKA BARRIOS
Corona,CA
Summary
An accomplished Customer Service/Account Administrator professional with a broad base of experience that includes more than 10 years experience. Extensive experience delivering top rated customer service by providing professional assistance to a high-volume member data base on a daily basis. Highly developed multi-faceted problem-solving skills. Individual that excels under pressure and fast-faced work environments. Multi-tasker with a keen eye for detail and accuracy translating in time management and productivity results. Action oriented and results driven with a proven track record of results, success and efficiency. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Owner's Assistant
M&B Event Decor and Rentals
Corona, CA
12.2020 - Current
- Organized and maintained owner's calendar of appointments, meetings, events, and travel arrangements.
- Coordinated with vendors for purchasing materials as instructed by the owner.
- Provided administrative support to the owner including filing, scanning, photocopying and faxing documents.
- Attended meetings and took notes to be shared with the owner or other departments if needed.
- Responded promptly to emails from clients and prospective customers regarding inquiries about products or services offered by the company.
- Answered telephone calls from customers and provided customer service when needed.
- Performed other duties assigned by the owner or management team.
- Used filing systems to improve document management and organization.
- Managed staff schedules and delegated tasks accordingly.
- Maintained accurate records of employee attendance, payroll, inventory levels, and other key metrics.
- Recruited new personnel as needed to fill open positions in the organization.
- Monitored financial performance indicators such as budgeting, forecasting, revenue growth.
- Monitored budgeting process for each event to ensure cost efficiency.
- Collaborated with colleagues on developing innovative ideas for enhancing guest experience at future events.
- Organized materials, cleaned facilities, and set up equipment to prepare for events.
- Maintained cleanliness and orderliness of event areas before, during, and after events.
Inside Sales
Organic Lighting Systems
Orange, CA
04.2019 - 03.2020
- Maintaining relationships with Regional Sales Manager, Outside Representatives firms, and customers
- Provided prompt and effective customer service in a fast-paced, team-oriented environment
- Following and managing the sales cycle from order inquiry through shipping to ensure proper flow of the sale keeping the proper parties informed as needed
- Creating and sending quote, literature, drawings and technical data to customers as needed
- Reviewing and responding promptly to all internal and external customer phone calls and emails.
- Ensured accuracy of customer data in the system
- Processing Sales Orders, Acknowledgements and RMA's promptly and efficiently
- Coordinating with Factory on production release timeline to ensure product will deliver in time
- Managing order status information including shipments, tracking information, payment and terms
- Following up with Representatives firms on status of prior and existing quotes
- Any others duties or tasks assigned.
Inside Sales/Customer Service
AeroFlite Enterprises, Inc.
Brea
01.2014 - 04.2019
- Inside Sales – Serving existing accounts, obtaining orders, and establishing new accounts by processing and closing orders by answering telephone and e-mail inquiries; verifying and entering information; communicating expected delivery date; explaining stock-outs and payment terms
- Assisting outside sales personnel by processing priority transactions
- Providing follow-up for customer quotes and lost sales
- Working with purchasing expediting purchase orders with vendors
- Internal communication between sales department and the production department regarding status of orders
- Corresponding with customers providing the status of their orders
- Notify Shipping and Inspection departments of incoming parts to be expedited through the system
- Performing cycle count every two months
- Administrative support position at front desk: answering phones, presenting a neat, organized, and professional entrance area to clients and vendors, maintaining welcome sign with names of expected visitors, maintaining the daily visitor sign-in sheet, maintaining security procedures for all visitors
- Maintain all customer original open and closed purchase orders files
- Maintain record of the Web Quote request from customers
- Maintain record of shipped and returned items to every MRO show
- International trade fair for maintenance, repair and overhaul in the aerospace industry
- Maintain the Quality Assurance Manual for quality procedures
- Performing other appropriate duties as assigned by management.
Account Administrator
B/E Aerospace
Anaheim
01.2004 - 01.2013
- Order processing and shipping repair orders
- Corresponding with top customers such as Boeing and Airbus, determining the status of equipment returns and repairs, as well as maintaining records of returns, changes and repair pricing
- Worked closely with accounting with credit card payments, wire transfer, and collections
- Responding to member’s inquiries
- Liaising with other departments to ensure compliance with the legal and regulatory aspects of repair administration
- Timely processing of all orders
- Maintain data for annual audits
- Successfully answer and resolve up to 30+ calls per day related to customer inquiries
- Training and mentoring junior associate on day-to-day basic administration and Tier 1 inquiries Support database manager to streamline and recommend process improvements; implementing and documenting process changes
- Improve processes data reporting and monthly reconciliations resulting in efficient and productive response times to vendors
- Draft written correspondence and verbal communications to customers related to complex legislative issues.
Administrative Analyst
Shecom Computers
Brea
01.1994 - 01.2003
- Reviewed purchase requisitions, and production schedules, solicited quotations, prices, terms and condition
- Activated negotiations with suppliers and scheduled plans, purchase orders and order awards
- Created pricing for non-standard pricing Interfaced with Latin American customers, company sales and handled Return Authorization Merchandise department
- Scheduled, tracked and invoiced all sales orders
- Provided customer assistance for routine and non-routine inquires and problems such as invoice, or collection questions
- Input information into, ACT, and QuickBooks Trained incoming members of department staff Proactively assisted other departments with customer problem resolution including acting as an advocate when issues involving external vendors arise
Education
High School Diploma -
Rubidoux High School
Riverside, CA06-1994
Skills
- Knowledge of PC based software (Outlook, MS Word, and Excel)
- Networking interface procedures (Citrix, JD Edwards, Made2Manage, AccountEdge)
- Ability to read, analyze and interpret technical procedures and governmental regulations
- Ability to effectively present information and respond to queries from managers, internal and external customers
- Resolved in-depth queries on complex issues in a methodical manner independently and liaising with other departments to find appropriate resolutions
- Performed in-depth investigations regarding complex issues
- Created and updated internal training procedures and client-facing workflow documentation
- Performed quality and peer review
- Strong Interpersonal and Teamwork skills
- Bilingual - Spanish
- Office Administration
- Maintaining confidentiality
- Data Entry
- Computer Skills
- Fast Learner
- Support Services
Professional Development
- Notary Public - 2017
- Customer Service Certification – SCP 2001
- Cosmetology License – Riverside Community College- 1998
- Rubidoux High School – 1994
Certification
- City of Corona Programa de Emprendedores Empoderamiento, Liderazgo, y Negocios
- Mexico Consulado En San Bernardino Programa de Emprendedores
- Instituto Academico de Programas y Capacitaciones - Balloon Decoratoration Course
Languages
Spanish
Native/ Bilingual
Websites
Timeline
Owner's Assistant
M&B Event Decor and Rentals
12.2020 - Current
Inside Sales
Organic Lighting Systems
04.2019 - 03.2020
Inside Sales/Customer Service
AeroFlite Enterprises, Inc.
01.2014 - 04.2019
Account Administrator
B/E Aerospace
01.2004 - 01.2013
Administrative Analyst
Shecom Computers
01.1994 - 01.2003
High School Diploma -
Rubidoux High School