Summary
Overview
Work History
Education
Skills
Timeline
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ERICKA BERGER

Berlin,WI

Summary

Enthusiastic marketing graduate with hands-on experience in social media management and content creation through academic projects. Quick learner with excellent communication skills and a collaborative spirit, eager to contribute fresh ideas and insights to a dynamic marketing team. Committed to leveraging my creativity and willingness to learn to support innovative marketing initiatives.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ripon Athletic
Berlin, WI
06.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Utilized specialized software applications related to the job role.
  • Organized files according to established procedures for easy retrieval later on.

Senior Customer Service Representative

Schneider
Green Bay, WI
04.2022 - 06.2024
  • Analyze service defects and trends to determine root causes and communicate service challenges and gaps
  • Utilize volume forecast logic to determine freight solicitation/acceptance/rejection based on network flows in a rapidly changing environment
  • Recommend adjustments to external customer's volume forecasts and internal targets as needed
  • Negotiate and secure additional freight based on market and equipment
  • Understand and communicate the service needs of customers to impacted roles
  • Monitor customer freight to proactively identify issues, improve service efficiency, and communicate as needed to the customer
  • Developing and maintaining strong relationships with the customer base and engage via a variety of media.

Guest Advocate/Supervisor

Target
Green Bay, WI
05.2020 - 03.2024
  • Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions
  • Handled payment processing and provided customers with receipts and proper bills and changes
  • Managed customer complaints and rectified issues to complete satisfaction
  • Cultivated professional relationships with guests, improving customer retention through coordinated service
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Marketer

Tundraland Home Improvements
Kaukauna, WI
09.2022 - 03.2023
  • Educated customers on product features and technical details to highlight benefits
  • Facilitated growth and increased brand awareness by working with the sales team to build and maintain key business relationships
  • Utilized a full range of marketing tactics and tools to drive lead conversion and quality across multiple channels
  • Fostered relationships with potential clientele at a variety of different events and sponsorships.

Education

Associate of Arts - Marketing

Northeast Wisconsin Technical College
Green Bay, WI
12.2023

Skills

  • Data Entry
  • Account updating
  • Report Generation
  • Product Knowledge
  • Data Collection
  • Copywriting
  • Project Support

Timeline

Customer Service Representative

Ripon Athletic
06.2024 - Current

Marketer

Tundraland Home Improvements
09.2022 - 03.2023

Senior Customer Service Representative

Schneider
04.2022 - 06.2024

Guest Advocate/Supervisor

Target
05.2020 - 03.2024

Associate of Arts - Marketing

Northeast Wisconsin Technical College

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ERICKA BERGER