Ericka Blakey
New York,NY
Summary
Motivated individual with a solid background in customer service and sales. Demonstrated ability to foster strong customer relationships and effectively identify and fulfill customer needs. Possesses exceptional communication and interpersonal skills that contribute to delivering superior customer service.
Overview
14
14
years of professional experience
Work History
Sale Advisor
H&M
07.2013 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Greeted customers and offered assistance with selecting merchandise, finding merchandise and completing purchases.
- Set and achieved company defined sales goals.
- Trained new employees on routines, customer service, stock shipments and best practices.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Lead Sales Associate
Abercrombie & Fitch
09.2012 - 10.2015
- Completed opening/closing procedures and tasks as directed
- Met merchandise processing standards and maintained an organized and accessible sales floor
- Reviewed Bulletin Boards daily with an understanding of daily, weekly, and monthly goals
- Participated and assisted in the preparation for the stores’ inventory
- Adhered to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets
Film Crew
AMC Magic Johnson Theatre
03.2012 - 09.2012
- Frequently monitored auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy
- Ensured proper working order of and understood how to operate Assisted Movie going Equipment
- Multitasked as needed, including but not limited to greeting guests, tearing/scanning tickets, checking IDs, directing guests, and answering guest questions
Office Assistant (Summer Youth Program)
New York-Presbyterian Hospital
06.2010 - 08.2010
- Assisted with patient check-in and check-out by gathering all patient demographic, related data, and materials from patients and/or their representatives.
- Assisted in scheduling routine appointments and follow ups for visits and procedures that do not require pre-authorization
- Answered patient questions to ensure understanding and patient satisfaction or refers them to more senior level staff
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
Regents High School Diploma -
Performance Conservatory High School
Manhattan, NY06.2010
Skills
- Resourceful self-starter
- Teamwork
- Adaptability
- Strong listening skills
- Verbal communication skills
- Written communication skills
- Proficient in Microsoft Office
- Excel
- Word
- PowerPoint
- Time management
- Entrepreneurship
- Sales coach training
- Sales experience
- Customer service experience
Skillsachievements
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Strong listening, verbal, and written communication skills
- Proficient skill with Microsoft Office (Excel, Word, and PowerPoint)
Accomplishments
Opening up new H&M retail store locations, helping with stock and logistics.
Timeline
Sale Advisor
H&M
07.2013 - Current
Lead Sales Associate
Abercrombie & Fitch
09.2012 - 10.2015
Film Crew
AMC Magic Johnson Theatre
03.2012 - 09.2012
Office Assistant (Summer Youth Program)
New York-Presbyterian Hospital
06.2010 - 08.2010
Regents High School Diploma -
Performance Conservatory High School
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