Ericka Chimeh
Henderson,NV
Summary
Utilized organizational and detail-oriented skills to foster positive relationships and resolve conflicts, supporting company growth.
Overview
23
23
years of professional experience
Work History
Special Order Account Rep
Staples
Henderson, NV
12.2024 - Current
- Developed and maintained strong client relationships to support satisfaction and retention objectives throughout account management.
- Assessed customer inquiries and feedback to develop strategic recommendations aimed at enhancing service delivery effectiveness.
- Collaborated with sales teams to uncover upselling opportunities aimed at maximizing revenue within client accounts.
Project Manager
PLI Cards
North Las Vegas, NV
03.2024 - 06.2024
- Facilitated project activities, maintaining focus on on-time delivery and budget compliance throughout all phases.
- Coordinated project plan and schedule development, maintaining precise and timely records throughout the process.
- Evaluated project status, proactively identifying challenges and implementing solutions to keep projects on schedule.
- Coordinated ongoing client interactions to share project progress and solicit feedback, maintaining alignment with business objectives.
- Structured and maintained project documentation, encompassing contracts, reports, and deliverables, to enhance organizational efficiency and accessibility.
- Utilized Microsoft Excel and Salesforce to systematically track and manage project tasks, milestones, and deadlines.
- Analyzed project risks and established targeted mitigation strategies to ensure successful project execution and minimize disruptions.
- Conducted regular reviews to ensure project execution aligned with company policies, procedures, and industry regulations.
- Collaborated on refining project management methodologies, focusing on best practices and process enhancements.
Client Service Manager
Integrated Mail Industries
Milwaukee, WI
08.2003 - 03.2024
- Directed comprehensive project management for direct mail and transactional mail initiatives, focusing on data processing, printing, binding, and compliance with postal regulations.
- Achieved timely delivery of accurate work orders and job instructions, enhancing operational efficiency. Supported production teams by resolving project inquiries effectively.
- Achieved seamless project execution by maintaining proactive communication with vendors and production teams. Drove project success through diligent follow-up on new and ongoing initiatives.
- Achieved timely identification of inventory shortages for components in active projects. Enhanced client satisfaction by addressing inventory concerns promptly.
- Managed and organized both paper and electronic records for job tracking, facilitating seamless access to information on open, in-progress, and closed jobs.
- Evaluated job progress to maintain adherence to established quality control standards and fulfill customer requirements.
- Achieved seamless project execution through effective management of scheduling and follow-up activities. Delivered accurate invoicing to enhance financial tracking and accountability.
- Achieved seamless collaboration among sales and production teams to optimize operational efficiency. Enhanced customer satisfaction through proactive relationship management and trust-building initiatives.
- Achieved timely project completion by actively participating in production meetings and addressing job status updates. Enhanced workflow efficiency through collaboration with key personnel to prioritize tasks and propose effective solutions for production challenges.
Education
Some college (No degree) - Computer Information Specialist
Davenport University
Grand Rapids, MISkills
- Conflict resolution
- Data entry
- Positive and friendly demeanor
- Detail-oriented
- Customer-oriented
- Self-motivated
- Types 60 wpm
- Client relations strength
- Communication
- Training and mentoring
- Extremely organized
- Customer service
- Project coordination
- Writing and submitting work orders
- Vendor communication
- Quality control monitoring
Timeline
Special Order Account Rep
Staples
12.2024 - Current
Project Manager
PLI Cards
03.2024 - 06.2024
Client Service Manager
Integrated Mail Industries
08.2003 - 03.2024
Some college (No degree) - Computer Information Specialist
Davenport University