Ericka Clement
Spokane,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Victoria's Secret & PINK
10.2013 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Barista
Blissful Blends
01.2014 - 07.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
STARBUCKS
01.2013 - 10.2013
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Event Team Member Set-Up
ARBOR CREST WINERY
05.2011 - 08.2012
- Conduct and stock wine inventory to sustain product availability for customer demand.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
SPOKANE COMMUNITY COLLEGE
Spokane, WAWEST VALLEY HIGH SCHOOL
Spokane, WA06.2013
Skills
- Customer Service and Engagement
- Team Building and Leadership
- Sales Growth
- Systems and software expertise
- Cash handling and management
- Coaching and Mentoring
Timeline
Barista
Blissful Blends
01.2014 - 07.2017
Assistant Store Manager
Victoria's Secret & PINK
10.2013 - Current
Barista
STARBUCKS
01.2013 - 10.2013
Event Team Member Set-Up
ARBOR CREST WINERY
05.2011 - 08.2012
SPOKANE COMMUNITY COLLEGE
WEST VALLEY HIGH SCHOOL