Summary

Overview

Work History

Education

Skills

Timeline

Ericka Cushing-Benton

Campton,NH

Summary

Results-oriented Event Coordinator with expertise in food service management and baking techniques. Focused on food safety compliance and enhancing guest satisfaction through personalized wedding experiences. Delivers high-quality service and innovative solutions that improve operational efficiency.

Overview

years of professional experience

Work History

Waitstaff / Baker

Benton's Sugar SHack

Thornton, New Hampshire

07.2025 - Current

Prepared a variety of baked goods using traditional recipes and techniques.
Operated ovens and other equipment to bake products according to established recipes.
Monitored baking times and temperatures for optimal results.
Maintained cleanliness and organization of the baking area and equipment.
Ensured compliance with health regulations and food safety standards.
Followed food safety guidelines while preparing all food items.
Provided customer service by answering questions about menu items or taking orders from customers.

Founder

Womenfolk Music Experience

Campton, NH

08.2022 - Current

Developed and implemented a comprehensive business plan to launch the company.
Secured safe venues for female artists to share music with supportive audiences.
Oversaw marketing strategies to effectively promote music experiences and engage target audiences.
Managed logistics for live performances, ensuring smooth operations.
Managed day-to-day activities across multiple departments within the organization.
Recruited, hired and trained staff members to ensure that operational goals were met.
Conferred with staff, board members and officials to coordinate activities, resolve problems and discuss issues.
Reviewed applications from female artists, assessing their music and suitability for performances. of female artist from all over the East Coast, listening to their original music and booking them for Womenfolk shows.
Drafted contracts for artists, outlining performance details and requirements for the show day. for the artists with detailed directions for the day of the show, making sure any needs (within reason) are met for the artists, and getting contracts signed and filed.
Prepared all sound engineering requirements for the show day and sent stage plots to the appropriate personnel.
Creating and posting all ticket links for the upcoming shows, keeping up with social media posts, and updating the website.

Mountain Operations Manager

Campton Mountain Ski Area

01.2020 - 03.2021

Developed policies and procedures for lift operations, ticket office, and food and beverage departments to enhance operational efficiency.
Collaborated with state inspectors to ensure compliance with ANSI codes and state regulations for mountain operations.
Working with Insurance Company to deliver the safest environment for our guests.
Created and managed departmental budgets to align resources with operational goals.
Hiring, training, and scheduling all winter season positions.
Creating tickets and sales system for Covid-19 ski season.
Utilized POS and Word software for daily operations.
Worked at Waterville Estates during the winter season.

Events/F&B Manager/Weddings

Waterville Estates

06.2013 - 03.2021

Collaborated with brides to curate personalized wedding experiences, managing details from linens to officiants, bands, and menus
Hired, trained, and scheduled employees to ensure optimal staffing and service delivery
Management of event staff, set up, break down
Oversaw daily operations of resort facilities and services, ensuring a seamless guest experience and high operational standards
Utilized POS systems, Word processing, Constant Contact, and social media platforms to enhance communication and operations.
Hiring, liaising, and scheduling all entertainment.
Creating and managing necessary budgets for each department.
Creating and implementing policies and procedures for each department.
Managed staff scheduling and resource allocation for efficiency.
Developed training programs for new employees and ongoing staff development.
Facilitated communication between departments to streamline operations.
Resolved guest concerns promptly to maintain satisfaction levels.
Monitored staff performance and addressed issues.

Event Coordinator/Floral Designer

Family Ties

10.2010 - 01.2015

Guided brides in planning dream weddings within budget constraints.
Developed innovative floral designs while maximizing limited budgets.
Ordered and crafted unique floral arrangements tailored for wedding themes.
Oversaw on-site event setup, ensuring a welcoming environment for attendees.
Provided on-site support during events, resolving issues promptly.
Managed all aspects of business operations.
Transformed client ideas into tangible designs..