ERICKA DAXON

Gather And Enter Information into the database For Potential College Students That's Ready To Enroll In School.

Communicate with admissions department the information that was received from client to answer and resolve all inquiries.

• Enter all updated information into the computer database
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up for resolutions.

• Assist clients with orders in need of troubleshooting and expediting shipping
• Keep records of customer interactions; process customer accounts and file documents, work with customer service manager to ensure proper customer service is being delivered
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.