Ericka Del Pozo
Miami,FL
Summary
Experienced bartender with a strong background in customer service, seeking to transition into a flight attendant role at Delta Air Lines. Dedicated to providing exceptional service and ensuring customer satisfaction, in alignment with Delta's mission to connect the world by offering safe, reliable, and superior experiences. Eager to bring a passion for hospitality and commitment to excellence to Delta's team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Dukunoo Jamaican Kitchen
04.2022 - Current
- Responsible for welcoming all guests, and assisting them in every single need such as any questions about food and drink preparation, prices, and daily specials.
- Enhanced overall guest experience by keeping integrity, and promptly addressing concerns and resolving issues processionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy, integrity, and professionalism, turning potentially negative experiences into positive ones.
Change Management Specialist
Suffolk
10.2018 - 05.2022
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Implemented strategic plans to meet company objectives, resulting in increased revenue and market share.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
Head Bartender
Senor Frogs
04.2015 - 10.2018
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty, and honesty.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Took leadership and educated staff on responsible alcohol serving practices; creating a space for safety, and enjoyable atmosphere for guests while reducing liability risks, and maintaining integrity.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Yardhouse
02.2014 - 03.2015
- Performed opening and closing duties, printing sales reports, in preparation for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service, resulting in honesty, and respect.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Education
High School Diploma -
Coral Gables Sr. High School
Coral Gables, FL05.2006
Skills
- Strong multitasking
- Clear and effective communication
- Customer service expertise
- Hospitality service expertise
- Emergency Care
- Safety Procedures
Certification
- EMT - Certified Emergency Medical Technician
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Dukunoo Jamaican Kitchen
04.2022 - Current
Change Management Specialist
Suffolk
10.2018 - 05.2022
Head Bartender
Senor Frogs
04.2015 - 10.2018
Bartender
Yardhouse
02.2014 - 03.2015
High School Diploma -
Coral Gables Sr. High School
- EMT - Certified Emergency Medical Technician
- First Aid/CPR Certified
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