ERICKA DEL POZO
Dukunoo Jamaican Kitchen
Miami,USA
1
Certification
12
years of professional experience
Customer-focused and safety-oriented aviation professional with experience as a flight attendant and a strong background in high-volume hospitality. Skilled in delivering exceptional customer service, maintaining composure in fast-paced environments, resolving passenger concerns with professionalism, and ensuring compliance with safety procedures. Recognized for strong communication, teamwork, and the ability to create a welcoming experience while prioritizing passenger safety. Eager to bring a positive attitude, adaptability, and a commitment to outstanding service to a world-class airline.
Work History
Bartender
4 Years 4 Months- Welcome guests and assisted with food and drink selections, ensuring high-quality customer service.
- Enhance guest experience by promptly resolving issues with empathy, integrity, and professionalism, turning potential negatives into positives.
- Contribute to a safe and welcoming environment by adhering to safety procedures and maintaining a positive atmosphere.
Flight Attendant
4 Months- Delivered exceptional customer service, ensuring passenger satisfaction and comfort throughout flights.
- Managed in-flight safety protocols, conducting emergency procedures and equipment checks for compliance.
- Coordinated with cabin crew to maintain efficient service flow and adherence to schedule during flights.
Change Management Specialist
3 Years 7 Months- Ensured workplace safety by implementing employee training programs and enforcing safety regulations.
- Increased revenue and market share through strategic planning and effective leadership.
- Reduced operational costs by identifying areas for improvement and adapting to a dynamic work environment.
Head Bartender
3 Years 6 Months- Built strong rapport with patrons, leading to increased customer loyalty and repeat business.
- Led staff in responsible alcohol service, ensuring a safe and enjoyable atmosphere while minimizing risks.
- Trained and mentored staff, fostering teamwork and a positive work environment.
Bartender
1 Year 1 Month- Managed customer, team, and business needs with strong time management and multitasking skills.
- Developed a loyal clientele by consistently delivering exceptional service.
- Maintained compliance with health and safety regulations, ensuring a clean and functional workspace.
Education
High School Diploma
Skills
Exceptional Customer Service
Conflict Resolution and Problem Solving
Clear and Effective Communication
Team Collaboration
Hospitality Service Expertise
Adaptability and Quick Learning
Emergency Medical Technician
First Aid/CPR Certified
Certification
- EMT - Certified Emergency Medical Technician
- First Aid/CPR Certified
- Firefighter I & II
Timeline
Flight Attendant
United Airlines
03.2026 - 07.2026Read More
Bartender
Dukunoo Jamaican Kitchen
04.2022 - CurrentRead More
Change Management Specialist
Suffolk
10.2018 - 05.2022Read More
Head Bartender
Senor Frogs
04.2015 - 10.2018Read More
Bartender
Yardhouse
02.2014 - 03.2015Read More
Coral Gables Sr. High School
High School Diploma
Read More