Ericka Dobson

• Lead a team of 40-50 licensed Medicare agents in a remote sales environment, driving daily production, accountability, compliance, and profitability.
• Achieved the #1 profitability ranking in consecutive months while increasing team productivity by 30%.
• Implemented targeted sales strategies that increased overall sales by 20%.
• Direct daily coaching, performance reviews, and operational oversight to improve consistency, agent effectiveness, and team results.
• Support Medicare sales growth through training, compliance oversight, and performance-driven leadership.

• Led and coached a team of 20+ licensed Medicare agents across a 21-state territory, improving sales performance, compliance, and productivity.
• Built a new sales team from the ground up, including 10 brand-new agents, and reached the top team ranking within the first two months.
• Increased overall team sales by 30% through targeted coaching, onboarding, and performance development.
• Designed and implemented training programs, onboarding workflows, and coaching strategies that strengthened agent readiness and execution.
• Used performance metrics to deliver focused coaching that improved production and compliance adherence.
• Maintained 100% CMS compliance while supporting growth across multiple carrier products including Anthem, Cigna, UHC, Aetna, Wellcare, and Humana.

• Assisted under-65 consumers with ACA plan enrollment during open enrollment while maintaining 100% compliance.
• Improved enrollment results by 25% through a more efficient sales approach.
• Reduced call handling time by 20% and increased customer satisfaction scores by 30% during a high-volume season.

• Provided personalized insurance recommendations and guided clients through policy selections.
• Increased sales by 25% within three months through education-focused consultations and tailored financial reviews.
• Leveraged digital tools to improve engagement and streamline remote consultations.

• Managed service advisors and technicians while improving workflow efficiency and customer experience.
• Increased department revenue by 20% and reduced wait times by 15%.
• Trained new advisors and contributed to a 10% improvement in customer satisfaction.

• Led service operations, perfecting workflow efficiency, technician coordination, and customer satisfaction.
• Trained and mentored service advisors to enhance team performance and service quality.
• Increased customer satisfaction scores by 25% by improving communication and service processes.
• Boosted repeat business by 20% with enhanced service experiences.
• Optimizedappointment scheduling and technician coordination for faster service delivery.

●Oversaw service operations, repair scheduling, and customer communication, achieving top district CSI scores.

●Generated $2M+ in parts and service revenue, improved workflow efficiency, and reduced wait times.

●Enhanced client relationships through proactive maintenance planning, resulting in

increased repeat business and improved satisfaction scores.

●Reduced customer complaints by 50% and improved satisfaction scores by 30% within 2

months by implementing a detailed communication protocol and training the service team. Results led to a 15% increase in repeat business.

●Optimized service operations by streamlining scheduling, reducing wait times by 30%, and increasing daily appointments by 20%.

●Enhanced customer satisfaction through transparent communication and efficient workflow, raising satisfaction scores by 25% and boosting repeat service visits by 15%.

●Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.