Hi, I’m
Ericka Dominguez
Houston,United States
Summary
Motivated person with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
7
years of professional experience
Work History
Staybridge Suites HotelHouston, Texas
Front Desk Agent
04.2024 - Current
Job overview
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
AmazonHouston, TX
Delivery Driver
01.2023 - 08.2023
Job overview
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Uber EatsHouston, TX
Driver
02.2022 - 02.2023
Job overview
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
Hella BubbleHouston, TX
Barista
10.2018 - 02.2023
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Amaya RemodetionHouston, TX
Construction Assistant
05.2018 - 07.2021
Job overview
- Assisted with the installation of drywall and other building materials.
- Conducted site visits to ensure safety compliance and quality standards.
- Performed demolition activities, such as removing walls or tearing out flooring.
- Inspected completed work to ensure it met all specifications.
Eden EventsHouston, TX
Server
11.2017 - 02.2020
Job overview
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hampton Inn & Suites By HiltonKaty, TX
Housekeeper
01.2017 - 05.2019
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Kelsey-SeyboldHouston, TX
Cleaning Crew Member
03.2017 - 01.2018
Job overview
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Swept and mopped floors in public areas.
- Swept, mopped and sanitized wooden and tile floors.
Education
Wisdom High SchoolHouston, TX
High School Diploma
06.2020
Universidad José Cecilio Del Valle Honduras
Some College (No Degree) from Architecture
Skills
- Flexible and Adaptable
- Teambuilding
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Dependable and Responsible
Timeline
Front Desk Agent
Staybridge Suites Hotel
04.2024 - Current
Delivery Driver
Amazon
01.2023 - 08.2023
Driver
Uber Eats
02.2022 - 02.2023
Barista
Hella Bubble
10.2018 - 02.2023
Construction Assistant
Amaya Remodetion
05.2018 - 07.2021
Server
Eden Events
11.2017 - 02.2020
Cleaning Crew Member
Kelsey-Seybold
03.2017 - 01.2018
Housekeeper
Hampton Inn & Suites By Hilton
01.2017 - 05.2019
Wisdom High School
High School Diploma
Universidad José Cecilio Del Valle
Some College (No Degree) from Architecture
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