Ericka Flores
Houston
Summary
Accomplished General Manager at Pollo Campero, renowned for enhancing service efficiency and boosting sales through strategic marketing. Expert in operations management and leadership, with a proven track record in team building and problem resolution. Successfully implemented inventory systems, reducing waste by 20%, and elevating customer satisfaction through effective staff training.
Overview
13
13
years of professional experience
Work History
General Manager
Pollo Campero
10.2015 - 10.2025
- Streamlined operational processes to enhance service efficiency and reduce wait times.
- Led team training initiatives, improving staff performance and customer satisfaction.
- Developed strategies to boost sales through targeted marketing campaigns and promotional events.
- Implemented inventory management systems, reducing waste and optimizing supply chain operations.
Food Service Worker
Prefered Meal
08.2012 - 09.2015
- Prepared and served meals in accordance with dietary guidelines and safety protocols.
- Maintained cleanliness of food preparation areas to ensure compliance with health standards.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to streamline meal service processes for improved efficiency.
Education
High School Diploma -
National Institute of El Salvador
El Salvador No Degree -
Technology University of El Salvador
El Salvador Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Pollo Campero
10.2015 - 10.2025
Food Service Worker
Prefered Meal
08.2012 - 09.2015
High School Diploma -
National Institute of El Salvador
No Degree -
Technology University of El Salvador